Deepanjali G

• Handled bench pods and active teams, overseeing daily operations and resource availability.
• Monitored productivity and performance through team scorecards.
• Ensured day-to-day tracking and accountability across deliverables.
• Managed team performance, scorecards, and productivity for active and bench resources.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Projects: First Abu Dhabi Bank (UAE), and Wells Fargo (US) | Domain: Transaction Monitoring

• Contributed to Transaction Monitoring projects for FAB and Wells Fargo within the Financial Crime Compliance domain.
• Underwent client training for FAB project and gained exposure to AML alert review processes.
• Managed daily alert investigation and case handling for WF project, averaging 20–27 cases per day with focus on accuracy, timeliness, and compliance standards.
• Took on additional responsibilities in team coordination, mentoring, and performance tracking.

• Maintained strong fraud detection & prevention rates while balancing approval rates, operational expenses, and customer experience.
• Conducted effective research and investigation of potential fraud, flagging cases to the Customer Protection Group and Global Security and Investigation for further review.
• Oversaw NAS, CDAP, deposit holds, and account restrictions, ensuring quality decision-making, capacity planning, and productivity management.
• Supported 40+ clients daily with a 70% resolution rate in a fast-paced environment.
• Maintained 100% accuracy in fraud prevention through effective profiling.
• Demonstrated expertise in LexisNexis, research, and data analysis.

• Assisted clients under Regulation E guidelines issued by the CFPB.
• Supported 60+ clients daily in filing disputes, eliminating financial loss risks.
• Categorized and filed claims under VISA guidelines, annotating relevant information.
• Collaborated with bankers to assist high-value clients, maintaining an average of 85% client satisfaction.
• Demonstrated knowledge of products, payment modes, regulations, and guidelines.

• Delivered financial advice, proposing strategies and reviewing income and expenditure to establish repayment plans.
• Assessed client creditworthiness by examining credit applications and financial statements for mortgage applications.
• Assisted clients in financial difficulty by offering appropriate repayment plans to reduce credit score impact.
• Provided personalized service with a 95%-98% fair outcome under quality parameters.
• Identified vulnerable clients with triggers like anxiety, depression, COVID, and critical illness, and provided financial aid options available in the U.S.

• Scheduled site visits for installation, damage repair, and relocation services.
• Provided customer service for troubleshooting issues with Dish and TV services.
• Upsold packages based on customer preferences and interests.