Deepanjan Rout
Senior HUB Associate
Ranchi,JH
Summary
Dynamic Manager with over 12 years of banking experience, specializing in compliance and operational efficiency. Proven track record in conducting audits, achieving a 100% accuracy rate in cash transactions, and driving customer service improvements that elevate satisfaction scores. Skilled in training staff on regulatory updates and ensuring adherence to KYC and AML standards. Committed to enhancing operational effectiveness and minimizing compliance risks, ready to leverage expertise to add value to organizational goals.
Overview
12
12
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Manager – Senior Associate Hub Head
Indusind Bank
03.2023 - Current
- Conducted thorough branch audits and operational efficiency reviews to ensure strict compliance with internal policies and RBI guidelines.
- Facilitated the implementation of audit recommendations across branches, ensuring the timely resolution of observations.
- Evaluated branch performance metrics, monitored KPIs, and assessed compliance gaps to mitigate operational risks effectively.
- Delivered training and guidance to branch staff on regulatory updates and operational best practices.
- Guaranteed adherence to KYC, AML, and internal control procedures, significantly enhancing audit ratings and regulatory compliance.
Deputy Manager – Branch Operations
Axis Bank
11.2021 - 03.2023
- Directed branch operations and ensured compliance as part of the Branch Operations team.
- Supervised customer onboarding, documentation validation, and daily transaction monitoring to uphold process adherence.
- Implemented customer service training programs that elevated satisfaction scores and reduced turnaround times.
- Optimized branch efficiency through process streamlining and risk management initiatives.
- Sustained adherence to regulatory guidelines and audit standards, thereby minimizing non-compliance observations.
Assistant Manager – Cluster Processing Hub (CASA Operations)
Yes Bank
07.2017 - 11.2021
- Supervised account opening and KYC verification processes, maintaining FTNR levels below 0.5%.
- Collaborated with the Document Verification Unit (DVU) to ensure the completeness of customer records.
- Conducted KYC audits and ensured AML checks complied with both internal and regulatory frameworks.
- Supported audit teams with comprehensive data analysis, process reviews, and the closure of observations.
- Guided staff to reinforce their understanding of AML compliance and operational risk management.
Senior Officer – Customer Service & Cash Operations
ICICI Bank
12.2013 - 07.2017
- Managed cash transactions and customer service operations, achieving 100% accuracy in account management.
- Verified customer identification and conducted PEP/sanctions screening, ensuring zero regulatory breaches.
- Resolved customer issues effectively while cross-selling banking products.
- Coordinated with audit and compliance teams to ensure the branch's preparedness for internal reviews.
Education
Post Graduate Diploma - Banking and Finance
Institute of Finance, Banking & Insurance (IFBI)
Kolkata01.2013
Bachelor of Business Administration - undefined
Banwarilal Bhalotia College
Asansol01.2012
Senior Secondary Certificate - undefined
Army Public School
Lucknow01.2009
Secondary School Certificate - undefined
Army Public School
Lucknow01.2007
Skills
Branch compliance audit
Regulatory compliance
KYC compliance monitoring
Internal control assessment
Risk management strategies
Compliance review processes
Customer service management
Operational efficiency
Effective team leadership
Employee training
Operational efficiency enhancement
Audit completion
Data accuracy verification
MIS Reporting
Financial Transaction Review
Internal Auditing
Process Optimization
Audit Reporting
Microsoft Office Suite
Customer Service Excellence
Certification
Qualified Internal Auditor (QIA) 07/2025
Timeline
Manager – Senior Associate Hub Head
Indusind Bank
03.2023 - Current
Deputy Manager – Branch Operations
Axis Bank
11.2021 - 03.2023
Assistant Manager – Cluster Processing Hub (CASA Operations)
Yes Bank
07.2017 - 11.2021
Senior Officer – Customer Service & Cash Operations
ICICI Bank
12.2013 - 07.2017
Bachelor of Business Administration - undefined
Banwarilal Bhalotia College
Senior Secondary Certificate - undefined
Army Public School
Secondary School Certificate - undefined
Army Public School
Post Graduate Diploma - Banking and Finance
Institute of Finance, Banking & Insurance (IFBI)