Deepankar Bhardwaj

CRISIS Department – First/Middle & Last Mile Operations | Delhi/NCR Region

• Spearheaded initiatives to streamline Middle/Last Mile operations across the Delhi/NCR region, focusing on optimizing delivery efficiency and customer satisfaction.
• Managed First, Middle, Last Mile operations for the Delhi/NCR location, ensuring smooth and timely delivery processes.
• Led SDD (Same-Day Delivery) operations, overseeing driver route planning and the integration of market vehicles to support delivery capabilities.
• Coordinated appointment scheduling and timely deliveries for key clients including Flipkart, Nykaa, and Honda, ensuring adherence to delivery SLAs.
• Scaled operations during month-end by deploying additional vehicles and drivers to meet demand fluctuations.
• Collaborated with the corporate team to expand coverage areas and add new pin codes to the Delhi West location’s delivery network.
• Oversaw the procurement of market vehicles to handle excess load at the Transhipment Hub, ensuring alignment with company cost norms.
• Effectively managed daily return/refused waybills, coordinating with the hub for resolution and smooth rebooking or clearance processes.
• Held weekly and monthly meetings with business partners to resolve delivery-related queries and optimize service quality.
• Handled old/unclaimed inventory by liaising with the corporate team to initiate the UGD (Unclaimed Goods Disposal) process, ensuring proper approval and action.

• Successfully directed Inbound and Outbound Warehouse Operations, overseeing a 100,000 Sqft Terminal, Specializes in material handling and documentation.
• Led day-to-day shipping, receiving, packaging operations, put away, CBM Calculation, Inventory replenishment and Stock fulfillment.
• Ensured efficient processing of over 7,000 packages daily for multiple clients.
• Acted as the Single Point of Contact (SPOC) for premium clients such as SAMSUNG & HP, Ensuring accurate checks of quality, quantity, stock levels, reports and on-time delivery of goods using SKU-based tracking.
• Directed a team of 100+ warehouse staff, assigning task based on skill set and providing training on warehouse automation for enhanced operational performance.
• Effectively directed the Slowdown process twice, handling 12,000 packages/900 Tons of Logistics Partners/Premium Clients, and ensuring timely delivery of EXPRESS shipments.
• Sound understanding of Export-Import documentation, adeptly expediting resolutions for shipping discrepancies and precisely rectifying packaging oversights.
• Implemented a cost reduction Initiative that achieved over 20% annual operation budget savings, encompassing distribution and recycling costs.
• Minimizing discrepancies and enhancing Turnaround Time (TAT) during Inventory management and delivery processing to the Customer.
• Managed high number of SKUs, for daily Inventory, ensuring precise Inventory across ICMS, CargoCel, HERMES Software and Implemented a cycle count program for accurate Inventory control and maintenance.
• Assisted the Manager in developing SOPs for Cargo Officers/Executives and Monitored SLAs and KPIs, identified improvement areas, and implemented measures to maximize growth and productivity.
• As a Key user of HERMES Software, collaborating with the UK team on development and leading training for Cargo Officers/Executives, guiding structured new project rollouts.
• Manage equipment maintenance, overseeing repairs and renovations in the warehouse.
• Achieved a remarkable 70% reduction in workplace accidents, implementing cost saving corrective actions.

• Conducted thorough airway bill checks and efficiently captured relevant data.
• Supervised flight operations, managing arrivals and departures.
• Facilitated consignees for the clearance of special loads, including AVI, HUM, etc.
• Coordinated with Load Controller for cargo figures, allocation, and special load details.
• Liaised with Customs regarding shipments and handled transshipment cargo with Customs and Authorities.
• Led and supervised a team of cargo agents and cargo handlers.
• Coordinated between different destinations to track transit connections, mishandled, short-shipped, and short-landed shipments.