Kanaka V
Bangalore
Overview
9
9
years of professional experience
Work History
Assistant Manager - Operations
Healofy Pvt Ltd
06.2023 - Current
- Spearheaded end-to-end order fulfillment operations -First Mile & Last Mile, consistently meeting daily, weekly, and monthly SLA and TAT targets.
- Crafted data-driven reports in Google Sheets for GMV/revenue analysis spanning internal and external platforms.
- Developed interactive Google Studio dashboards for real-time insights into team-level metrics.
- Monitored NDR metrics to enhance processes and drive continuous improvements.
- Utilized unicommerce for OMS/WMS, demonstrating hands-on platform expertise.
- Achieved a 50% reduction in order processing time via Python script automation, resulting in elevated same-day dispatch rates.
- Implemented SOPs for Shopify orders, fostering realization enhancements and decreasing RTOs.
- Conducted evaluations of LSP performance against crucial KPIs, optimizing logistics charges, ensuring punctual delivery.
- Streamlined the packaging process, leading to reduced logistic costs and resolution of weight discrepancy issues.
Customer Support Executive
Healofy Pvt Ltd
10.2021 - 06.2023
- Assisted pregnant women and new mothers with inquiries related to maternal care products, app features, and health-related content.
- Resolved product-related queries including order tracking, returns, and usage guidance via phone, email, and chat.
- Coordinated with logistics, content, and product teams to ensure timely resolution of issues and accurate information sharing.
- Handled sensitive health-related conversations with care, maintaining customer confidentiality and trust.
- Collaborated with logistics partners to track and resolve delivery issues, refunds, or exchange requests with minimal turnaround time.
- Assisted in onboarding new users to the Healofy platform, guiding them through app features such as health trackers, community forums, and expert Q&A.
Recollection Executive
Felidia Info-tech Solutions [Kreditbee]
10.2019 - 09.2021
- Contacted delinquent customers via phone, email, and letters to recover outstanding payments within defined timelines.
- Negotiated payment plans and settlements while maintaining a customer-centric approach and adhering to company policies.
- Achieved and exceeded monthly collection targets while ensuring minimal escalation and customer dissatisfaction.
- Ensured strict compliance with RBI guidelines and internal audit requirements during collection activities.
- Identified high-risk accounts early through account analysis and implemented proactive recovery strategies.
Business Development Executive
Axis Bank
Jayanagar
01.2019 - 09.2019
- Identified and acquired new clients through Bank visits, cold calling, and lead generation to drive growth in retail banking products.
- Promoted and sold banking products such as savings/current accounts, loans, credit cards, and insurance services.
- Consistently met or exceeded monthly sales and revenue targets through effective client engagement strategies.
- Ensured compliance with KYC, AML, and other regulatory requirements during customer onboarding and transactions.
- Collected market intelligence and customer feedback to support strategic decisions and new product suggestions.
- Provided training and mentoring to junior staff on sales techniques and product knowledge as required.
Pre-Sale Executive
Cogent Communications
11.2016 - 12.2018
- Collaborated with the sales and technical teams to understand client requirements and present tailored IT solutions.
- Created and delivered compelling product demonstrations, presentations, and proposals to prospective clients.
- Played a crucial role in achieving quarterly sales targets by enabling faster deal closures through effective technical support.
Education
PUC - Commerce
BES college Jayanagar
Bangalore, Karnataka, India01.2015
Skills
- Order management
- Logistics management
- Supply chain
- First and last mile operation
- MS Office
- Google Spreadsheets
- Ms Excel with advanced features
- Order fulfilment
Languages
- English
- Hindi
- Kannada
- Telugu
Additional Information
Order Management, Logistics Management, Supply chain, First and last mile Operation, MS Office, Google spreadsheets, Ms-Excel with advanced features
Personal Information
- Father's Name: Venkatesh
- Mother's Name: Venkata Lakshmi
- Date of Birth: 12/01/99
- Gender: Female
- Nationality: Indian
Timeline
Assistant Manager - Operations
Healofy Pvt Ltd
06.2023 - Current
Customer Support Executive
Healofy Pvt Ltd
10.2021 - 06.2023
Recollection Executive
Felidia Info-tech Solutions [Kreditbee]
10.2019 - 09.2021
Business Development Executive
Axis Bank
01.2019 - 09.2019
Pre-Sale Executive
Cogent Communications
11.2016 - 12.2018
PUC - Commerce
BES college Jayanagar