DEEPANSHI AGGARWAL
New Delhi
Summary
Offering 5+ years of lucrative experience in managing complex projects, fostering cross-functional collaboration and driving innovation. Possess strong analytical skills, adept at breaking down complex concepts for diverse audiences. Known for improving processes, enhancing team productivity and contributing to business growth. Demonstrated success in leading teams towards the achievement of organizational objectives while maintaining high standards of professionalism and integrity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Amazon
Bangalore
07.2023 - Current
- Monitoring 17+ SOPs to explain process implementation
- Assessing complex buy-ability and supply chain related problems and work through solutions
- Analyzing weekly trends of the processed volumes and conveying areas of improvements to the leadership
- Collaborating with operational teams to improve SLAs, adoption rates, and GMS value to scale the program
- Overseeing document writing like BRD & One Pager for presenting newly launched projects to program teams
- Testing newly on-boarded project(s) or service(s), evaluating it for usability, and rendering feedback to the owning team
- Partnering with EU stakeholders (Merchandising and Instock Program Managers, Brand Specialists, Vendor Managers) to upstream existing supply chain issues within the processes
- Onboarding various new processes and cross-training teams of 70+ Associates
- Harmonizing with Tech team to implement Python-based Scripts, Quicksight Dashboards, ETL Query, and Tool Upgrade to curtail manual efforts within the process
Senior Catalog Associate, French
Amazon
Bangalore
05.2021 - 06.2023
- Mentored 40 staff to complete job tasks, evaluated their skills and knowledge, and mentored individuals with lagging skills
- Performed quality audits for processed volumes and sustained WTD, MTD, and YTD SLAs to 98% v/s the goal of 96%
- Managed daily tasks and met SLAs as per quality standards
- Served as the main POC for Kaizen within the team and delivered multiple automations in 2022-23
Catalog Associate, French
Amazon
Bangalore
05.2021 - 06.2023
- Managed various types of cases related to catalog and vendor complaints
- Executed catalog corrections on product issues, and sustained the YTD quality metrics up to 97%
- Reviewed data to identify new trends and suggested 10+ SOP changes to streamline the process
- Generated multiple reports for task assigned on a daily basis
- Liaised with Brand Specialists and Category Team to ensure smooth data flow so as to improve vendor experience
Education
Master of Business Administration -
Swami Vivekanand Subharti University
01.2023
Bachelors of Arts -
Shivaji College, Delhi University
08.2018
Skills
- Process Planning & Execution
- Client Grievance Redressing
- Key Accounts Management
- SLA Adherence
- Project Management
- New Hire Training
- Escalation management
- Stakeholder Management
- Agile Methodology
Certification
- Certified RBS Process Trainer in Amazon
- B1 Level (French) from Alliance Français de Delhi, A2 DELF
- Pursuing PMP training (expected completion date: 11/01/24)
Key Deliverables
- Skilled at working within a fast paced multi-cultural environment as a motivated self-starter with a steady reputation for being hard-working, honest, reliable, and a quick learner.
- Polished communicator with apt negotiation, rapport building, and presentation skills, with demonstrated ability to anticipate problems, design innovative solutions, and balance multiple high-priority tasks within competing deadlines.
- Instrumental in implementing cutting-edge strategies to achieve project goals by assessing requirements, driving creative alternatives to challenges, and managing client needs against limited resources.
- Possessing acumen to analyze situations and implement productive decisions to improve processes by consistently impacting cost, resource, and time.
- Skilled in the supply chain/logistics process, efficiently managing staffs, processes, and systems, in order to ensure that goods are received and dispatched appropriately and productivity targets are met.
- Ability to build/lead diverse teams and inclusive workplaces to achieve the project's overall objectives, backed by people management skills and a sense of customer focus.
- Exhibiting adaptability in working with multiple stakeholders, leaders, and cross-functional experts to deliver mission-critical projects.
Languages
- English, Bilingual or Proficient (C2)
- Hindi, Bilingual or Proficient (C2)
- French, Intermediate (B1)
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
French
Intermediate (B1)
B1
Accomplishments
- Led the Green Belt Project and saved 28 HCs within the organization.
- Led Upstream Defect Elimination Project eliminating the inflow of 13 Million unique items.
- Delivered multiple projects under Kaizen.
Timeline
Subject Matter Expert
Amazon
07.2023 - Current
Senior Catalog Associate, French
Amazon
05.2021 - 06.2023
Catalog Associate, French
Amazon
05.2021 - 06.2023
Master of Business Administration -
Swami Vivekanand Subharti University
Bachelors of Arts -
Shivaji College, Delhi University
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