Deepanshu Kaushik

• Delivered reinforcement training to Amazon’s Rufus AI based on relevance and truthfulness.
• Transitioned to the Quality team, where I worked on 5 SOPs simultaneously and served as Point of Contact (PoC) for all assigned processes.
• Worked on both customer-centric (CX) and technical root cause analysis (RCA) processes.
• Spearheaded an ideation project focused on process quality enhancement, the overall quality improved by 5% as a result.
• Recognized with the “Mountain Mover” Award twice consecutively for ownership demonstrated.
• Cross-trained seven resources internally.
• Currently engaged in the manual testing of Amazon’s latest AI models, conducting dynamic testing, defect RCA, and collaborating with QA Engineers and cross-functional teams.
• Maintained adherence to cultural nuances across diverse locales to ensure high quality, globally adaptable AI outputs in all processes.

Google (via a third party) – Video Reviewer, Monetization (Russian)

• Reviewed YouTube video content to determine monetization eligibility in line with Google’s policy playbooks.
• Applied strong linguistic expertise and a deep understanding of cultural nuances to ensure accurate and fair ratings.
• Managed highly sensitive content and emerging trends with agility, discretion, and adherence to strict quality standards.
• Consistently upheld high levels of performance in a fast-paced, policy-driven environment.

Maersk (via a third party) – Client-facing Process Associate.

• Conducted meetings with Latin American clients, prepared transcripts, and provided interpretation for senior leaders for these meetings.
• Drafted minutes of meetings (MoM), ensuring accurate documentation, and follow-up actions.
• Managed client communications through emails and messages, while efficiently resolving support tickets.
• Overlooked knowledge transfers from Latin American clients to internal teams.
• Provided technical support for web applications used by Maersk in Latin America.