Photography
DEEPANSHU
SALES ANS SERVICE EXECUTIVE
192/ F, Aram Bagh, Paharganj, New Delhi
Summary
With knowledge and skills in Electronics and Communication Engineering, will contribute to the success of the organization and to secure a challenging position where can effectively contribute skills as Professional, possessing competent Technical and Communication Skills. Also an accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers. Resourceful Sales Agent skilled in convincing, persuading and closing sales deals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Senior Sales Executive
INFO EDGE INDIA LIMITED (JS SALES)
NOIDA
03.2019 - Current
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Outperformed revenue targets by effectively applying my sales techniques.
- Sold services to new and established customers.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
Accounts Coordinator
SILARIS INFORMATIONS PVT LTD (AMERICAN EXPRESS)
GURGAON
09.2017 - 01.2019
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Escalated issues to appropriate channels as necessary.
- Supervised lots of administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Organized meetings for executives in order to close leads.
Customer Care Executive
FUSIONS (US DEBT SETTLEMENT)
GURGAON
03.2016 - 09.2017
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Education
B.Tech - Electronics and Communication Engineering
ICFAI
DEHRADUN 01.2011 - 12.2015
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ICFAI University
Skills
Lead Generation
Sales strategy
Quality assurance understanding
Cold Calling
Product promotions
Product and service sales
Schedule Coordination
Database Management
Goals and performance
Sales expertise
Accomplishments
- Awarded fourth prize in “NATIONAL YOUTH PARLIAMENT” Competition
- Participated in “INDIAN CENTRE FOR WILDLIFE AND ENVIRONMENTAL STUDIES IN SOUTH ASIA REGION” and secured 70% marks
- Participated in “THE YOUTH FEDRATION FOR WORLD PEACE” as Youth Ambassador for Peace
Certification
-Basic Knowledge of Engineering Drawings.
Interests
Travelling
Timeline
Senior Sales Executive
INFO EDGE INDIA LIMITED (JS SALES)
03.2019 - Current
Accounts Coordinator
SILARIS INFORMATIONS PVT LTD (AMERICAN EXPRESS)
09.2017 - 01.2019
Customer Care Executive
FUSIONS (US DEBT SETTLEMENT)
03.2016 - 09.2017
B.Tech - Electronics and Communication Engineering
ICFAI
01.2011 - 12.2015
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ICFAI University