Computing
Hi, I’m
Deepasha Amar
SAP SuccessFactors Consultant
Pune
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Summary
Detail-oriented Technical Support Representative with extensive experience in telecommunications, skilled at offering clients easy-to-understand guidance and actionable advice. Troubleshoots highly technical, complex issues with ease and patience.
Overview
5
years of professional experience
1
Certification
3
Languages
Work History
Vodafone shared services Private Limited • Pune, Maharashtra, Pune
Second Line Technical Specialist
09.2019 - 10.2022
Job overview
- Worked as Second Line Technical Specialist.
- Resolved fault tickets raised for service or product related issues.
- Helped customers with their queries and provide resolution.
- Achieved monthly target and picked additional tasks to aid team success.
Capita India Private Limited , Pune
Customer Service Associate
09.2017 - 04.2019
Job overview
- Resolved concerns with products or services to help with retention and drive sales.
- Escalated issues to proper supervisors when standard processes were not effective.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
IMS-CDR , Ahmednagar
MBA from Human Resources Management
06.2013 - 2015.06
BPHE Society's Ahmednagar College , Ahmednagar
Bachelor In Computer Applications (BCA) from Computer Science
06.2010 - 2013.06
Skills
Excellent Communication
Certification
SAP– SuccessFactors Certification completed from Henry Harvin.
Interests
Pet Care
Walking
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SAP– SuccessFactors Certification completed from Henry Harvin.
03-2023
Second Line Technical Specialist
Vodafone shared services Private Limited • Pune, Maharashtra
09.2019 - 10.2022
Customer Service Associate
Capita India Private Limited
09.2017 - 04.2019
IMS-CDR
MBA from Human Resources Management
06.2013 - 2015.06
BPHE Society's Ahmednagar College
Bachelor In Computer Applications (BCA) from Computer Science
06.2010 - 2013.06
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