Nrupal Gohel

• Managing the team of 6 team members in order to achieve the functional KPIs.
• Handling PAN India accounts receivable of approx 500 Cr p.m. for post-paid base.
• Conducting regular review of SOPs, providing Internal/External audit support.
• Handled various activities of post-paid customer life cycle which includes credit verification, timely payment updation, exposure monitoring against credit limit, dunning actions for non-payers, allocation to calling agencies, issue of refund, fraud preventions.
• Driving out automation projects in process and migration of activities to Shared Service Center (SSC).
• Increased customer satisfaction by resolving issues.
• Conducted research, gathered information from multiple sources and presented results to Management.
• Led projects and analyzed various data to identify opportunities for improvement.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Achievements

• Gained working knowledge of SQL and applied it to data analysis to improve efficiency and productivity.
• Successfully migrated vendor commission pay-out process to SSC.

• Leading and motivating the credit control team of 2 members in order to achieve collection targets.
• Managing relationship with the clients in order to reduce exposure to potential bad debt.
• Cross checking of the entries done by accounting staff and reconciliation of Complex Accounts in ERP.
• Attended the management meetings, highlighted variances, suggested corrective actions.
• Co-ordination and negotiation with Custom House Agents for ensuring timely clearances and cost effective import of Cranes.
• Having knowledge of processing EMDs and Security Deposits (i.e. Bank Guarantees).
• Negotiated settlements and payment terms with customers and delivered customized payment plans.
• Developed strategies to expedite payments and customer resolutions.
• Collaborated with management to evaluate credit strategies and develop improvements.

Achievement

Promoted as Manager - Credit Control from Executive - Finance within the span of two and half years.