DEEPAYAN DAS
Gurugram
Summary
Results-driven Quality Analyst & Trainer with extensive experience at Bharti Airtel Ltd., specializing in quality improvement and performance assessment within the telecommunications and edtech sectors. Proficient in delivering actionable feedback and implementing audit processes to drive strategic advancements. Aiming to further utilize analytical skills to promote continuous improvement across various industries.
Overview
10
10
years of professional experience
Work History
Quality Analyst & Trainer
Bharti Airtel Ltd.
Gurugram
2023.10 - Current
- Quality audit (sales) and training
- Performance analysis & Constructive feedback
Quality associate-Operations
Filo Edtech Pvt. Ltd.
Gurugram
2022.11 - 2023.10
- Quality check and feedback
- Work in Google sheet and meta-CRM
Associate-Central Audit
BYJU'S
Bangalore
2022.03 - 2022.11
- Company Overview: Transformation and Strategic Operations
- Quality Assurance
- Keep updated records and files in Google Sheet
- Transformation and Strategic Operations
Working Partner
Soumyajyoti Medical Hall
Kolkata
2018.11 - 2021.11
- ERP software support (Marg)
- Stock maintenance
System Administrator
SML-Smart Technologies Pvt. Ltd.
Kolkata
2016.11 - 2018.11
- Live server maintenance
- Networking and software support
Program Analyst
Spanrea Technologies Incorporated
Kolkata
2015.06 - 2016.07
- Software support
- Inventory management and support
Education
B. TECH - Electronics & Communication Engineering
Swami Vivekananda Institute of Science & Technology
Kolkata, WB2015-06
Higher Secondary exam - Science
Gangapuri Siksha Sadan
Kolkata, WB2010-04
Secondary exam -
Ramakrishna Vivekananda Mission Vidya Bhavan
Kolkata, WB2008-04
Skills
- Google Sheets
- MS Office
- Meta CRM
- Quality improvement
- Performance assessment
- Report creation
- Risk assessment
- Telecommunications
- Audit processes
- QC testing
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Projects
Pursued training on Advanced Telecom from BSNL Password based Door Lock System using Microcontroller 8051
Timeline
Quality Analyst & Trainer
Bharti Airtel Ltd.
2023.10 - Current
Quality associate-Operations
Filo Edtech Pvt. Ltd.
2022.11 - 2023.10
Associate-Central Audit
BYJU'S
2022.03 - 2022.11
Working Partner
Soumyajyoti Medical Hall
2018.11 - 2021.11
System Administrator
SML-Smart Technologies Pvt. Ltd.
2016.11 - 2018.11
Program Analyst
Spanrea Technologies Incorporated
2015.06 - 2016.07
B. TECH - Electronics & Communication Engineering
Swami Vivekananda Institute of Science & Technology
Higher Secondary exam - Science
Gangapuri Siksha Sadan
Secondary exam -
Ramakrishna Vivekananda Mission Vidya Bhavan