Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Languages
Timeline
Generic

Ritika Bhalla

Ramgarh

Summary

Dynamic professional with extensive experience at Battery Smart, excelling in training and quality analysis. Proven ability to enhance team performance through effective communication and leadership. Skilled in utilizing quality tools and fostering teamwork, driving significant improvements in training programs and quality metrics. A fast learner dedicated to continuous improvement and excellence.

Overview

4
4
years of professional experience

Work History

Trainer/Senior Quality Analyst

Battery Smart
Gurgaon
01.2024 - Current
  • Developed training content in collaboration with leaders to enhance program effectiveness.
  • Conducted hands-on training sessions for new employees on operational procedures.
  • Evaluated trainee performance through practical assessments and feedback sessions.
  • Facilitated workshops to improve knowledge of battery technology and maintenance practices.
  • Conducted training sessions for team leads and agents on essential soft skills.
  • Provided daily analysis of calls, delivering actionable feedback to improve performance.
  • Executed audits of vendor sites and external teams to ensure compliance and quality standards.

Quality Analyst

Physics Wallah
01.2022 - 11.2023
  • Analyze data to identify trends, and develop metrics to measure quality performance.
  • Facilitate training programs to improve quality awareness and skills.
  • Develop and maintain quality management systems to ensure compliance with industry standards.
  • Maintained records of quality control data, and identified trends for process improvement.
  • Conducted root cause analysis investigations for quality issues.
  • Lead multiple teams with several members to improve testing accuracy.
  • Trained team members on quality assurance processes and best practices.
  • Coordinated with cross-functional teams to ensure quality across all platforms.

Academic Counselor

Skillto Education
10.2021 - 04.2022
  • Assisted in implementing Career Planning and Graduate School Placement initiatives.
  • Developed and administered a three-week onboarding training program for new academic counselors.
  • Collaborated with faculty and staff to achieve institutional and departmental objectives.
  • Identified innovative strategies to enhance enrollment and strengthen student relationships.

Education

B.com - Accounts Honours

Vinoba Bhave University
06.2019

Skills

  • Freshdesk
  • Freshchat
  • Google Sheets
  • Basic Excel
  • Quality Tools
  • Team Work
  • Communication Skills
  • Leadership
  • Fast Learner
  • Creative
  • Time Management
  • Jarvis
  • Knowlarity

Accomplishments

  • Semi-annual Performer ,06/24 - 12/24
  • Star Performer of the Month, 07/23 - 08/23
  • Star Performer of the Quarter, 04/23 - 06/23

Websites

Languages

  • English, Fully Professional
  • Punjabi, Fully Professional
  • Hindi, Fully Professional

Timeline

Trainer/Senior Quality Analyst

Battery Smart
01.2024 - Current

Quality Analyst

Physics Wallah
01.2022 - 11.2023

Academic Counselor

Skillto Education
10.2021 - 04.2022

B.com - Accounts Honours

Vinoba Bhave University

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Ritika Bhalla