Microsoft Office
Deepesh Chauhan
Senior Team Lead - Operations
Gurugram
Summary
Accomplished Senior Team Lead at TATA 1MG, adept in people management and business analysis, enhanced team performance and operational efficiency through innovative strategies, resulting in significant project success. Skilled in driving service improvements and mentoring future leaders, consistently achieving and surpassing service level agreements. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
5
5
years of professional experience
Work History
Senior Team Lead
TATA 1MG
05.2022 - Current
- Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Developed high-performing team members through targeted training programs and one-on-one coaching.
- Successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
- Enhanced team performance by implementing effective communication strategies and regular feedback sessions.
- Managed multiple projects simultaneously, effectively prioritizing tasks to meet stakeholder expectations.
- Identified skill gaps within the team and developed comprehensive training plans to address these deficiencies effectively.
- Oversaw the implementation of new systems or processes within the team successfully navigating change management challenges.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created and managed project plans, timelines and budgets.
- Streamlined project workflow for increased efficiency by identifying bottlenecks and optimizing processes.
Team Leader
1MG Healthcare Solutions Pvt. Ltd.
06.2021 - 05.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
Senior Executive
1MG Technologies Pvt. Ltd.
07.2020 - 06.2021
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Implemented comprehensive risk management strategies to protect the organization from unforeseen financial pitfalls.
- Streamlined operational processes to improve efficiency and reduce costs.
- Optimized supply chain operations, ensuring seamless product availability and customer satisfaction.
- Implemented company-wide agile methodology, accelerating project delivery times and enhancing adaptability.
Executive
1mg Technologies Pvt. Ltd.
10.2019 - 07.2020
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Prepared annual data to determine metrics for operational performance.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Located bottlenecks to streamline existing processes.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
B.Tech - Mechanical Engineering Technology
Lingayas University
Faridabad 04.2001 -
Skills
People Management
Service Level Agreements
Team motivation
Daily workflow improvement
Evaluating Employee Work
Documentation And Reporting
SOP Adherence
Work Planning
Giving Constructive Feedback
Data Analysis
Business Analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team 24 staff members.
- Documented and resolved issues which led to positive results.
Software
Languages
English
Hindi
Timeline
Senior Team Lead
TATA 1MG
05.2022 - Current
Team Leader
1MG Healthcare Solutions Pvt. Ltd.
06.2021 - 05.2022
Senior Executive
1MG Technologies Pvt. Ltd.
07.2020 - 06.2021
Executive
1mg Technologies Pvt. Ltd.
10.2019 - 07.2020
B.Tech - Mechanical Engineering Technology
Lingayas University
04.2001 -
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