Deepika Behera
Assistant Manager - Sales
Bangalore
Summary
Accomplished Assistant Manager having 4+ years experience with in-depth experience consistently rising through ranks. Well-versed in Sales and Business Operations. Dedicated to complete knowledge of company products and services for optimized customer service. Proven history of achieving sales goals by monitoring key performance index and relying on effective strategic sales methods. Skilled in solving complicated issues and making proactive operational changes by boosting operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager - Sales
Quess
Bangalore
08.2020 - Current
- Achieved growth and hit sales targets by successfully driving the sales team assigned targets; designed and implemented strategic sales plans that expands company's customer base and ensure its strong presence.
- Developed strategy to increase sales and drive profits and reviewed sales and gross profit report to assess company efficiency and assisted in organizing and overseeing assignments to drive operational excellence, increased marketing activities and improved customer service to drive sales.
- Collaborated on operational support tasks to achieve common goal and strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Implemented initiatives to improve customer satisfaction and increase repeat business through proper customer success management like on time assistance, training, query resolution in appropriate ways etc.
- Engaged with customers to build rapport, loyalty and solved customer challenges by offering relevant products and services.
- Worked on proper MIS reporting of data to top line management i.e. CEO, VP and immediate manager.
Sales and Operations Executive
Nextgen Industries Private limited
Gurugram
05.2017 - 04.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased company profits through performance optimization strategies and efficiency improvements along with evaluated suppliers to maintain cost controls and improve operations.
- Negotiated supplier discounts to improve bottom line and assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities and oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information and Introduced new methods, practices and systems to reduce turnaround time.
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees and collaborated on operational support tasks to achieve common goal.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Performed statistical analyses to gather data for operational and forecast team needs and developed operational processes to help organization adapt to market change.
Education
MBA - Marketing Management
Chandigarh University
Chandigarh 06.2021 - Current
Bachelor of Arts - Arts
Fakir Mohan University
Odisha 05.2014 - 06.2017
Skills
Sales
Sales Operation
Marketing and Sales
Sales Processes
Revenue Growth Hacking
Client Retention
Business operations understanding
Relationship Building
Operations and procedural knowledge
Operations understanding
Communication
Sales and Operational Forecasting
MIS Reporting
Accomplishments
- Achieved best performer award for Q1 2021, Q3 2021, Q4 2021, Q1 2022 and Q2 2022 for exceptional performance in terms of Over achieving sales revenue quota and relevant data reporting to top-line management,
- Awarded as the best fresher performer award for the performance in my first full fledge quarter Q4 2020 at QUESS SANGAM.
- Awarded many times internally at NextGen and externally (From clients like Tata Solar, Adani Solar, Microtek and Moser Baer Solar Ltd) for exceptional sales performance in the allotted region.
Timeline
MBA - Marketing Management
Chandigarh University
06.2021 - Current
Assistant Manager - Sales
Quess
08.2020 - Current
Sales and Operations Executive
Nextgen Industries Private limited
05.2017 - 04.2019
Bachelor of Arts - Arts
Fakir Mohan University
05.2014 - 06.2017