DEEPIKA PARESHSINGH KUSHWAH
AR Process Associate
Ahmedabad
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Process Associate – Accounts Receivable
AI Practice Management
06.2025 - Current
- Managed end-to-end Accounts Receivable (AR) processes, including Billing & Payment posting, and follow-ups on outstanding balances.
- Handled medical billing and Insurance claims, ensuring timely and accurate submission to payers.
- Regularly performed aging analysis and sent reminders to clients/payers regarding overdue accounts.
- Collaborated with internal teams to Resolve payment discrepancies, denials, and short payments.
- Maintained accurate records of payments, adjustments, and Collections in the billing system.
- Ensured compliance with client policies, healthcare regulations, and payer-specific billing rules.
- Provided daily/weekly reports to team leads or clients highlighting collection status and AR trends.
Jr. Process Associate
Confiance Bizsol Pvt Ltd.
11.2023 - 06.2025
- I have experience of an Offline AR & calling with Health Insurance.
- Handled Accounts Receivable (AR) calling for U.S. healthcare Insurance, ensuring timely follow-up on unpaid claims.
- Proficient in claim submission, rejection handling, and appeals for denied claims.
- Strong knowledge of denial management processes and payer-specific guidelines.
- Skilled in payment posting (manual and electronic), adjustments, and patient balance handling, and familiar with HIPAA compliance.
- Managed insurance aging reports, and took appropriate action on aging claims to reduce outstanding AR.
- Communicated effectively with insurance companies and providers to resolve billing issues.
- NextGen
- EClinicalWorks (ECW)
Customer Service Desk Executive
Tata Croma
07.2022 - 10.2023
- Worked As a Customer Service Desk.
- Handled front-desk operations, assisting customers with inquiries, billing, product returns, and service requests.
- Resolved customer complaints effectively, ensuring a high level of customer satisfaction.
- Coordinated with internal departments & Taking Followup with sales Brands (sales, service, and logistics) to ensure smooth order processing and delivery.
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Supported promotional campaigns and provided product information to walk-in customers.
- Customer support, sales coordination, etc.
Customer Care Executive
Qarmatek Services Pvt. Ltd
06.2020 - 06.2022
- Handled customer queries and complaints effectively as a Customer Care Executive (CCE), ensuring customer satisfaction, and timely resolution.
- Maintained records of escalations, analyzed trends, and implemented process improvements to reduce repeat complaints.
- Trained and mentored junior staff in customer handling, escalation protocols, and operational efficiency.
Education
B.COM -
PIYUNI GOWSAWMI COLLEGE OF COMMERCE
01.2023
H.S.C -
SHETH R.T AGRAWAL HIGH SCHOOL
03.2019
S.S.C - undefined
SHETH R.T AGRAWAL HIGH SCHOOL
03.2017
Skills
Process analysis
Quality assurance
Report analysis
Customer relationship management (CRM)Team leadership and conflict resolutionProcess improvement and root cause analysisCommunication and coordinationTime ManagementDisition MakerCertificate
I have successfully completed Diploma in office automation and financial accountingCourse with Grade-A. Experience.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentionedparticulars.
Timeline
Process Associate – Accounts Receivable
AI Practice Management
06.2025 - Current
Jr. Process Associate
Confiance Bizsol Pvt Ltd.
11.2023 - 06.2025
Customer Service Desk Executive
Tata Croma
07.2022 - 10.2023
Customer Care Executive
Qarmatek Services Pvt. Ltd
06.2020 - 06.2022
S.S.C - undefined
SHETH R.T AGRAWAL HIGH SCHOOL
B.COM -
PIYUNI GOWSAWMI COLLEGE OF COMMERCE
H.S.C -
SHETH R.T AGRAWAL HIGH SCHOOL