DEEPIKA PARESHSINGH KUSHWAH
AR Process Associate
Ahmedabad
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Process Associate – Accounts Receivable
AI Practice Management
06.2025 - Current
- Managed end-to-end Accounts Receivable (AR) processes, including Billing & Payment posting, and follow-ups on outstanding balances.
- Handled medical billing and Insurance claims, ensuring timely and accurate submission to payers.
- Regularly performed aging analysis and sent reminders to clients/payers regarding overdue accounts.
- Collaborated with internal teams to Resolve payment discrepancies, denials, and short payments.
- Maintained accurate records of payments, adjustments, and Collections in the billing system.
- Ensured compliance with client policies, healthcare regulations, and payer-specific billing rules.
- Provided daily/weekly reports to team leads or clients highlighting collection status and AR trends.
Jr. Process Associate
Confiance Bizsol Pvt Ltd.
11.2023 - 06.2025
- I have experience of an Offline AR & calling with Health Insurance.
- Handled Accounts Receivable (AR) calling for U.S. healthcare Insurance, ensuring timely follow-up on unpaid claims.
- Proficient in claim submission, rejection handling, and appeals for denied claims.
- Strong knowledge of denial management processes and payer-specific guidelines.
- Skilled in payment posting (manual and electronic), adjustments, and patient balance handling, and familiar with HIPAA compliance.
- Managed insurance aging reports, and took appropriate action on aging claims to reduce outstanding AR.
- Communicated effectively with insurance companies and providers to resolve billing issues.
- NextGen
- EClinicalWorks (ECW)
Customer Service Desk Executive
Tata Croma
07.2022 - 10.2023
- Worked As a Customer Service Desk.
- Handled front-desk operations, assisting customers with inquiries, billing, product returns, and service requests.
- Resolved customer complaints effectively, ensuring a high level of customer satisfaction.
- Coordinated with internal departments & Taking Followup with sales Brands (sales, service, and logistics) to ensure smooth order processing and delivery.
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Supported promotional campaigns and provided product information to walk-in customers.
- Customer support, sales coordination, etc.
Customer Care Executive
Qarmatek Services Pvt. Ltd
06.2020 - 06.2022
- Handled customer queries and complaints effectively as a Customer Care Executive (CCE), ensuring customer satisfaction, and timely resolution.
- Maintained records of escalations, analyzed trends, and implemented process improvements to reduce repeat complaints.
- Trained and mentored junior staff in customer handling, escalation protocols, and operational efficiency.
Education
B.COM -
PIYUNI GOWSAWMI COLLEGE OF COMMERCE
01.2023
H.S.C -
SHETH R.T AGRAWAL HIGH SCHOOL
03.2019
S.S.C - undefined
SHETH R.T AGRAWAL HIGH SCHOOL
03.2017
Skills
Process analysis
Quality assurance
Report analysis
Certificate
I have successfully completed Diploma in office automation and financial accountingCourse with Grade-A. Experience.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentionedparticulars.
Timeline
Process Associate – Accounts Receivable
AI Practice Management
06.2025 - Current
Jr. Process Associate
Confiance Bizsol Pvt Ltd.
11.2023 - 06.2025
Customer Service Desk Executive
Tata Croma
07.2022 - 10.2023
Customer Care Executive
Qarmatek Services Pvt. Ltd
06.2020 - 06.2022
S.S.C - undefined
SHETH R.T AGRAWAL HIGH SCHOOL
B.COM -
PIYUNI GOWSAWMI COLLEGE OF COMMERCE
H.S.C -
SHETH R.T AGRAWAL HIGH SCHOOL
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