Deepika Peter
A 501 Palak Pluto Dahisar West Mumbai
Summary
To pursue a successful career with a strong desire to put in my inherent skills and abilities to effective utilization and realization to the best of my knowledge.
Overview
6
6
years of professional experience
1
1
Language
Work History
Telecollection Executive
Mahindra Holidays & Resort India Ltd
04.2021 - 11.2021
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
customer service agent
E services pvt. Ltd
08.2020 - 01.2021
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Contacted customers to return routine and general calls promptly.
Business Development Executive and OfficeAdministration
X5 Retail
Mumbai
01.2016 - 07.2020
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Customer Care Executive
India Infoline Finance Ltd
12.2014 - 09.2015
- Coordinated timely responses to online customer communication and researched complex issues.
Education
M.B.A - HR
Bansal Institute of Research & Technology (BIRT), B.U
B.E - Electrical & Electronics
Gyan Ganga Institute of Technology & Management (GGITM), RGPV
Diploma - Electrical Engg
S.V. Polytechnic
10th - undefined
St. Joseph’s Convent School (CBSE)
Skills
MS-Office and basic knowledge of computerTraining and Development of peopleLogical and analytical skillsCreative in work and thinkingCommunication and negotiation skillsContribute the best for achieving team and organizational goalsPresentation skillsCommunication skillsTime managementAdministrative and organizational skillsAmbitious personalityPositive attitudeCreativeGood at communication
Additional Information
- All Admin related work including data entry, managing office, internet related work and other official work. Calling and communicating with clients on different issues and then report to the concerned officer for the same.
Personal Details
Father’s Name: Mr. Andrew Peter
Mother’s Name: Mrs. Regina Peter
Date of Birth: 26th Nov 1988
Gender : Female
Marital Status: Unmarried
Timeline
Telecollection Executive
Mahindra Holidays & Resort India Ltd
04.2021 - 11.2021
customer service agent
E services pvt. Ltd
08.2020 - 01.2021
Business Development Executive and OfficeAdministration
X5 Retail
01.2016 - 07.2020
Customer Care Executive
India Infoline Finance Ltd
12.2014 - 09.2015
M.B.A - HR
Bansal Institute of Research & Technology (BIRT), B.U
B.E - Electrical & Electronics
Gyan Ganga Institute of Technology & Management (GGITM), RGPV
Diploma - Electrical Engg
S.V. Polytechnic
10th - undefined
St. Joseph’s Convent School (CBSE)