Deepika R

• Managed end-to-end renewal process for existing customer portfolio, ensuring timely and accurate renewals to maintain customer satisfaction.
• Maintain detailed records and documentation for audits and compliance.
• Prepared and delivered renewal quotes in collaboration with Account Executives and Customer Success Managers to support sales objectives.
• Identify upsell, cross-sell, and co-terming opportunities during the renewal process.
• Utilized GEM portal for E-procurement and prepared quotations for various government sectors, enhancing procurement efficiency.

• Generated and facilitated renewal quotes for hardware and software maintenance, ensuring timely and accurate delivery.
• Exhibited skills in process compliance, sales pitching, client relationship management, and problem solving, directly contributing to organisational growth.
• Utilised a wide range of technical tools and software including Microsoft Office Suite, Power BI, SAP, and advanced Excel to streamline document preparation, billing, and quotation generation processes.

Recognized as a renewal quotation specialist in APAC regions, executed the renewals process and contracts on time.

• Managed client relationships, addressed renewal requests, and promoted upsell and cross-sell opportunities.
• Specialised in document preparation and generating quotes across diverse organisations.
• Processed purchase orders and spearheaded booking process while maintaining vendor relationships for timely release.