Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deepika RR

Chennai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Desktop Support Engineer

3i Infotech (HPCL)
Chennai
12.2022 - Current
  • Removing malware, ransomware, and other threats from laptops and desktop systems.
  • Relocating and configure desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Identified scope of problem and provided operational and technical assistance to remedy.
  • Monitored system performance to maintain system integrity.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Configured hardware, devices, and software to set up work stations for employees

Office Assistant

Southern Group Under (HPCL)
chennai
02.2021 - 12.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with HPCL LPG clients by phone, email, or in-person to provide information about the data.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Maintained and updated office records, both digital and physical.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Created and maintained detailed records of all office activities.

Senior Associate

Kun Hyundai Private Ltd
Chennai
03.2019 - 02.2021
  • Ensure that all necessary paperwork for vehicle purchases, leases, and services is completed accurately and efficiently.
  • Help customers with documentation related to insurance, registration, and financing.
  • Follow up with customers after vehicle purchases or service appointments to ensure satisfaction.
  • Collect feedback and reviews from customers to assess and improve the customer experience.
  • Address and resolve customer complaints and issues in a timely and satisfactory manner.
  • Escalate complex or unresolved problems to higher management when necessary.
  • Maintain accurate customer databases with updated contact information and service history.

Senior Customer Service Representative

Gati kwe Logistics
Chennai
04.2017 - 03.2024
  • Addressing client queries related to shipments, tracking, and delivery times.
  • Resolving issues such as delays, damages, or lost shipments.
  • Working closely with transportation, warehousing, and customs teams to ensure seamless operations.
  • Handling necessary paperwork for shipments and ensuring compliance with regulations.
  • Building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty.
  • Gathering customer feedback to improve services and processes.

Education

Master of Science - Information Technology

Anna University (Distance Education)
Chennai, India

Bachelor of Arts - Computer And Information Sciences

Mahalakshmi Women's College of Arts And Science
Chennai

High School Diploma -

Thangamani Matriculation Higher Secondary School
Chennai, India

Skills

  • Application installations
  • Data recovery
  • Application support

Timeline

Desktop Support Engineer

3i Infotech (HPCL)
12.2022 - Current

Office Assistant

Southern Group Under (HPCL)
02.2021 - 12.2022

Senior Associate

Kun Hyundai Private Ltd
03.2019 - 02.2021

Senior Customer Service Representative

Gati kwe Logistics
04.2017 - 03.2024

Master of Science - Information Technology

Anna University (Distance Education)

Bachelor of Arts - Computer And Information Sciences

Mahalakshmi Women's College of Arts And Science

High School Diploma -

Thangamani Matriculation Higher Secondary School

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Deepika RR