Summary
Work History
Skills
Accomplishments
Certification
Education
Timeline
ProjectManager

AMRESH KUMAR JHA

DESKTOP SUPPORT ENGINEER
New Delhi

Summary

  • Results-oriented Desktop Support Engineer with 2+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Work History

Desktop Support Engineer

Shriram Transport Finance Co.ltd
New Delhi, Delhi
2020.04 - Current
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Configured hardware, devices and software to set up work stations for employees.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Skills

Application installations

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 18 staff members.
  • Resolved product issue through consumer testing.

Certification

DCM

Education

High School Diploma -

BSEB
PATNA

SCIENCE

B I E C
PATNA

ACCOUNT

B.COM
L N M U DARBHANGA

MBA - FINANCE

B V U PUNE
NEW DELHI

Timeline

Desktop Support Engineer

Shriram Transport Finance Co.ltd
2020.04 - Current

DCM

05-2006

High School Diploma -

BSEB

SCIENCE

B I E C

ACCOUNT

B.COM

MBA - FINANCE

B V U PUNE
AMRESH KUMAR JHADESKTOP SUPPORT ENGINEER