KHILESHVAR SAHU
Desktop Support Engineer
Raipur
Summary
installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, and Active Directory. SKILL windows Operating system, Linux Operating system, MS office software support software upgrades troubleshooting networks DNS Desktop support Local area networking Windows operating system, Application support TCP/IP remote diagnostics application installations debugging desktop support technical issue analysis
Overview
4
4
years of professional experience
2
2
Certificates
Work History
Desktop support engineer
Hari COMPUTER
04.2021 - Current
- Experience in the installation & configuring Desktops, Laptop, printer, Application, Network related issue
- 2
- Configuring all types of Hardware and Software 3
- Installation and configuration of windows 7, windows 10 4
- Microsoft office 365 troubleshooting 5
- Outlook configure and troubleshooting 6
- Troubleshooting of all types of Hardware and software applications problems
- 7
- Software installations and troubleshooting of all types of customer-oriented field problems
- 8
- Configuring & troubleshooting of Desktop and Laptop for managing backup and recovery
- 9
- Troubleshooting of printer, scanner & LAN related issues reported by users
- 10
- Troubleshooting Hardware, Software & networking problems
- 11
- Providing support Through Microsoft Team applications
- 12
- Install and upgrade hardware and software components
- 13
- Troubleshooting Booting and Networking related problems in the pc
- 14
- Troubleshooting hardware-based problems in pc
- 15
- Providing OS support for Windows
- 16
- Two step verification authenticators 17
- Troubleshooting and maintaining hardware
- 18
- Configuring all types of Hardware and Software
- 19
- Troubleshooting of hardware problems, Backup issues, Networking Problems
- 20
- Installation and configuration of operating system 21
- Experience in using Service Now for ticket management is preferred
- 22
- Responding to client support requests
- 23
- Managing and Maintaining Projectors for Meeting and Conference purpose
- 24
- Providing support for Voice communications 25
- Interacting with Vendors for Hardware & Software Support 26
- Installation & troubleshooting of Local and Network Printers
- 27
- Troubleshooting issues related to standard office software (MS Office Word, Excel, PowerPoint, etc.) and internet client 28
- Install antivirus software and check virus definition auto-updates on a daily
- 29
- Collaborated with vendors to locate replacement components and resolve advanced problems
- 30
- Configured hardware, devices and software to set up work stations for employees
- 31
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction
- 32
- Identified scope of problem and provided operational and technical assistance to remedy
- 33
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
DL3 engineer
progressive’s info vision pvt. ltd
01.2020 - 03.2021
- 1
- Responsible for providing IT Support for over 250 users, and offsite locations
- 2
- HDFC BANK OS install and data backup and restore 3
- Customer inquiries, problems, and requests on the web portal 4
- Diagnosed PC desktop and laptop software and hardware issues for 250 staff computers 5
- Configured and tested software, maintained hardware and peripheral devices 6
- Installed and configured 300 PCs, laptops, peripherals, network hardware, and software 7
- Hardware and software problems and provided network Troubleshoot, Use ticketing tool and Ensuring calls meet SLA criteria 8
- Data backup and restore 9
- Deploy Symantec antivirus policy 10
- Performed branch visit and physical asset verification tasks 11
- Troubleshoot issues with desktop hardware and software, LAN connectivity 12
- Problem resolution for desktop computers, network access, E-mail, software 13
- Trained desktop end-users about printing, scanning, email, internet, open office, etc
- 14
- Troubleshoot hardware and software issues, IBM Lotus Notes, vendor connoting
Desktop Support Engineer
SYSNET GLOBAL
03.2018 - 01.2020
- 1
- Assembling & dissembling of computers and laptop 2
- Troubleshoot hardware and software issues, Configured Outlook, 3
- Software and Hardware Install and Update 4
- Software and hardware on the employee machines when needed 5
- In-depth understanding of various operating systems 6
- Find hardware problem and replace fatly part 7
- Bank os and software installed 8
- Preventive maintains Solved printer problem, network issue 9
- Pos machine and printer hardware issue replace display and cable and motherboard
- PROJECT
Education
Master of art (M.A -
Pt.Ravishankar Shukla University
BACHELOR of art - undefined
BA - undefined
Pt.Ravishankar Shukla University
Skills
Application installations
undefinedAccomplishments
- Certify MCSE and Linux Administration form zoom Technology 2022
- Certified Hardware & Networking engineer from Jet king, Raipur Centre
- 2012
- Wire and wireless network creating Network Troubleshoot, Configured and Troubleshoot windows server 2008Configure DHCP, DNS, and other services, Active directory
- Configure router and switch
Certification
MCSE+LINUX Administrator
Timeline
MCSE+LINUX Administrator
01-2022
Desktop support engineer
Hari COMPUTER
04.2021 - Current
DL3 engineer
progressive’s info vision pvt. ltd
01.2020 - 03.2021
Desktop Support Engineer
SYSNET GLOBAL
03.2018 - 01.2020
Master of art (M.A -
Pt.Ravishankar Shukla University
BACHELOR of art - undefined
BA - undefined
Pt.Ravishankar Shukla University
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