Deepika Sethi
Senior Order Ops Specialist
Gurgaon
Summary
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Senior Order Operations Specialist
ChargePoint India Pvt. Ltd.
09.2022 - Current
- Managed Salesforce CPQ quoting processes, ensuring alignment with executed agreements and accuracy of commercial terms.
- Performed data analysis and resolved discrepancies, Created and maintained Standard Operating Procedures (SOPs) to standardize processes and improve operational efficiency.
- Conducted detailed PO validation by cross-checking pricing, SKUs, and customer details against approved quotes.
- Trained and mentored new hires. Collaborated with cross-functional teams to resolve discrepancies and ensure timely outcomes.
- Executed UAT testing for Salesforce (SFDC) enhancements and process automation features.
- Managed and processed an average of 700 orders annually, ensuring accuracy and timely execution.
- Processed sales orders in NetSuite prior to release/activation, ensuring accuracy and completeness.
- Provided post-order support by addressing customer and internal queries related to order status, billing, and fulfillment.
- Handled home orders by manually issuing access codes to corporate and ChargePoint employees.
Sales Operations Analyst II
VMware
07.2021 - 09.2022
- Managed renewals lifecycle and forecasting
- Handled reporting reconciliation and gap fixes
- Supported projects and UAT activities
- Collaborated with global stakeholders
Customer Service Coordinator
Keysight Technologies
01.2019 - 12.2019
- Handled customer queries and maintained records
- Managed service agreement quotes
- Coordinated with internal teams
Quality Analyst & Customer Support Executive
Concentrix
01.2015 - 01.2018
- Ensured SLA and quality compliance
- Managed team and trained new hires
- Handled customer queries and feedback
Education
B.Com -
IEC University
Class 12th -
NIOS
Class 10th - undefined
Cambrian Hall
DehradunSkills
Salesforce, SAP CRM
Oracle NetSuite, Oracle EBS
Tableau, Jira, Miro Dashboard
Operations coordination
Operational efficiency
Project management
Process documentation
Accomplishments
- Best Innovation Award
- Gold Award
- Top Performer Awards
Interests
Travelling, Cooking
PERSONAL DETAILS
- Date of Birth: 5 December 1992
- Place of Birth: Dehradun
Timeline
Senior Order Operations Specialist
ChargePoint India Pvt. Ltd.
09.2022 - Current
Sales Operations Analyst II
VMware
07.2021 - 09.2022
Customer Service Coordinator
Keysight Technologies
01.2019 - 12.2019
Quality Analyst & Customer Support Executive
Concentrix
01.2015 - 01.2018
Class 10th - undefined
Cambrian Hall
B.Com -
IEC University
Class 12th -
NIOS