Veerappan Sethuraman

Company Overview: Contracted by Quess Corp.

• Dispute Resolution: Reduced a long-standing $3M dispute to zero through detailed reconciliation, clear customer communication, and tax compliance.
• SAP S/4HANA Migration: Led migration of annuity systems from SAP ECC to S/4HANA, resolving complex issues and streamlining workflows
• Quote-to-Cash Process Optimization: Enhanced QTC workflows, improving contract renewal, and revenue forecasting accuracy.
• Cross-Functional Collaboration: Worked with Compliance, Tax, Finance, Collections, and Operations teams to ensure smooth order processing, invoicing, and revenue recognition
• Customer Communication: Served as the primary point of contact for order and invoicing queries, ensuring prompt resolution of disputes, and fostering long-term relationships.

Core Achievements:

• Led the resolution of a $3M invoice dispute, optimizing revenue flow.
• Streamlined order management, ensuring accurate invoicing, and tax compliance across multiple regions.
• Delivered actionable insights for better decision-making and process efficiency.

Company Overview: Contracted by Wipro.

• Managed end-to-end invoicing processes for over 1,000 invoices per month, ensuring high accuracy and regulatory compliance.
• Conducted root cause analysis and implemented process improvements, reducing cycle time by 10%, and billing errors by 15%.
• Enhanced cash flow by resolving order-to-cash bottlenecks and collaborating with cross-functional teams on complex discrepancies.
• Trained new hires on QTC procedures, ensuring adherence to company policies and standards.

Key Results:

• Achieved a 15% improvement in order fulfillment speed by resolving bottlenecks.
• Increased forecasting accuracy, and improved cash flow with better financial insights.

• Skilled in end-to-end management of the Quote-to-Cash process, ensuring seamless transitions from sales quotes to cash collection.
• Expertise in contract management, compliance assurance, and optimizing revenue recognition to drive operational efficiency.

Key Contributions:

• Contract Management: Streamlined contract approval workflows, ensuring timely and accurate contract execution, reducing delays by 20%.
• Compliance & Revenue Recognition: Ensured all contracts and invoicing adhered to regulatory requirements, improving revenue recognition accuracy, and minimizing financial discrepancies.

• Oversaw product and process quality compliance, leading ISO certification initiatives.
• Analyzed data to improve product reliability and manufacturing processes.
• Worked closely with production teams to resolve quality issues, and enhance operational performance.
• Key Impact: Drove successful ISO certification efforts, ensuring compliance with international standards.
• Utilized data-driven insights to enhance product quality and operational efficiency.