Deepika Sharma
Jammu
Summary
Hardworking and self motivated employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
Indusind Bank Ltd
Jammu
10.2021 - Current
- Cross - sell all banking products as assets , liabilities and all third party products.
- Handle all financial and non financial transactions
- Handling legal cases, deceased cases,locker operations
- Handled branch as a back-up DBM and all operations of branch
- Handled CRM portal
- Familiar with software such as finacle , i-works , CRM , EPH for neft and rtgs
Privilege Banker
ICICI Bank Ltd
New Delhi
07.2018 - 10.2021
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Implemented effective client retention strategies.
- Handled financial and non financial transactions.
- Familiar with software as i-view, finacle, CRM, VRM.
Education
Bachelor of Science - Science Education
Aggarwal College
Faridabad 05-2018
Skills
- Excel
- Operations support
- Customer satisfaction
- Effective listening and communication
- Client relationship management
- Quality monitoring
- New client onboarding
Languages
Hindi, English
First Language
Timeline
Service Delivery Manager
Indusind Bank Ltd
10.2021 - Current
Privilege Banker
ICICI Bank Ltd
07.2018 - 10.2021
Bachelor of Science - Science Education
Aggarwal College