DEEPIKA S. RATHOD
Associate Vice President
Bengaluru
Summary
A versatile, accomplished & goal-oriented professional with over 15 years of experience across Strategic Consulting, Market Research, Business Development, Digital Transformation, Process Automation, Project Management, Training & Development and People Management. Proven track record of driving operational excellence, optimizing processes, and delivering measurable business results.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Assistant Vice President - Transformation and Strategy
1to1help.net Pvt. Ltd.
3 2023 - Current
- Orchestrated seamless transitions in internal and external operations to align with dynamic organizational demands, leveraging data-driven insights and stakeholder feedback; increased customer satisfaction scores by 15% and reduced customer complaints by 25%.
- Led digital transformation initiatives, resulting in a 20% increase in operational efficiency within 12 months.
- Implemented process automation, reducing manual errors by 30% and saving over 100 hours per month.
- Developed and executed strategic plans, leading to a 15% growth in customer base and revenue.
- Conducted market research and competitive analysis, identifying new market opportunities that contributed to a 10% increase in market share.
Senior Research Manager
Avance Consulting Services Pvt Ltd
03.2022 - 11.2022
- Oversaw qualitative and quantitative research processes by performing concept testing, conducting needs assessments, and tracking brands.
- Created materials from research tools to customize sales presentations for clients, highlighting trends, rankings, and demographics.
- Conducted in-depth market analysis, leading to the development of targeted marketing strategies that resulted in 12% increase in sales.
- Managed branding and product positioning by refining brand attributes, partnerships, and overall strategies.
- Managed research projects from conception to delivery, ensuring 95% adherence to project timelines and budgets.
- Implemented new research methodologies, improving data accuracy by 25% and enhancing client satisfaction.
Senior Market Research Analyst
IDC Centre for Consultancy and Research Pvt Ltd
01.2014 - 02.2022
- Led market research initiatives, generating insights that contributed to USD 100,000 in quarterly revenue through syndicated and custom projects.
- Managed end-to-end project lifecycles, ensuring 98% client satisfaction and repeat business.
- Developed and maintained strong client relationships, resulting in 30% increased client retention.
- Managed a bespoke CRM application development project focused on data scraping from designated sources for secondary research, encompassing news, annual reports, and press releases. Implemented numerous custom filters to streamline analyst workflows, enabling seamless access to essential information with a single click. This initiative resulted in a remarkable 70% reduction in search time while significantly improving the quality and depth of generated reports.
- Focusing on market sizing, share of market, and growth trends and drivers, and competitors through primary and secondary research; acting as primary stakeholder-contact in all phases of research projects.
- Tracked key metrics and developed spreadsheets and data models.
- End-to-end responsibility for running the flagship tracker research programs in Telco and IoT space.
Sr.Finance Ops Specialist
J.P. Morgan Chase & Co
09.2011 - 04.2012
- Managed end-to-end Singapore accounts operations, overseeing invoice processing, compliance, payment runs, and foreign currency exchange activities, resulting in a 99.5% accuracy rate and 95% on-time payment record.
- Handled customer queries promptly, maintaining 95%+ customer satisfaction levels and resolving issues with a proactive approach, reducing resolution time by 30%.
- Implemented corrective actions and managed emergencies, ensuring 99% uptime in operations and minimizing financial risks by 30%.
- Produced weekly reports highlighting operational successes and areas for improvement, leading to 20% efficiency gains in resource allocation and decision-making processes.
- Conducted daily account reviews, identifying and implementing strategies that improved process efficiency, resulting in 15% cost savings annually.
Senior Process Associate
Capgemini Business Services India Pvt Ltd
06.2008 - 08.2011
- Managed processing and verification of complex invoices, including currency conversion, PO & GRN, and Non-PO invoices, achieving a 99.8% accuracy rate and 95% on-time processing.
- Successfully passed rectification entries for payment processing errors, leading to a 20% reduction in financial discrepancies and ensuring adherence to SLAs.
- As a core member of the ADHOC team, resolved client queries and issues promptly, resulting in 95% customer satisfaction and meeting SLA targets consistently.
- Collaborated with the verification team to clear pending queries, reducing turnaround time by 30% and ensuring timely payments to vendors and suppliers.
- Led training sessions for new joiners and team members, improving process efficiency and reducing onboarding time by 25%. Achieved 100% competency among trained personnel, enhancing team performance and accuracy in processing tasks.
Education
MBA - Business Analytics
IMT Ghaziabad
B.Com - Finance & Accounting
Bangalore University
Skills
Market Analysis & Forecasts
Process Automation
Strategy & Consulting
Competitive Analysis
Primary & Secondary Research
Project Management
Cost & Resource Optimization
Account Management
Customer Expansion
Team Building & Leadership
Brand management
Customer relations
Market Analysis & Forecasts
Timeline
Senior Research Manager
Avance Consulting Services Pvt Ltd
03.2022 - 11.2022
Senior Market Research Analyst
IDC Centre for Consultancy and Research Pvt Ltd
01.2014 - 02.2022
Sr.Finance Ops Specialist
J.P. Morgan Chase & Co
09.2011 - 04.2012
Senior Process Associate
Capgemini Business Services India Pvt Ltd
06.2008 - 08.2011
Assistant Vice President - Transformation and Strategy
1to1help.net Pvt. Ltd.
3 2023 - Current
MBA - Business Analytics
IMT Ghaziabad
B.Com - Finance & Accounting
Bangalore University