Deep Prakash Srivastava
Front Office Supervisor
Prayagraj
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Leadership trained Front Office Supervisor with scrupulous eye for detail and commitment to big-picture objectives. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Proficient in software implementation and troubleshooting.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Front Office Associate
Crown Plaza (AN IHG HOTEL ) *398 Keys
Greater Noida
11.2022 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Increased room occupancy with effective upselling techniques and personalized recommendations.
Front Office Supervisor
Crown Plaza Greater Noida
Noida
04.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
Education
B.voc In Tourism - Hotel Management
Uei Global
Lucknow 02.2020 - 12.2023
Masters In Business Administration - Operation Management
Amity University
Noida 10.2023 - Current
Skills
Time Management
Guest Relations
Mail handling
Hospitality services
Problem-Solving
Certification
IHG highest check -in score (88.9)
Timeline
Front Office Supervisor
Crown Plaza Greater Noida
04.2024 - Current
IHG Loyalty Recognition (100%)
01-2024
IHG highest check -in score (88.9)
12-2023
Masters In Business Administration - Operation Management
Amity University
10.2023 - Current
IHG highest check -in score
09-2023
IHG highest enrollment
08-2023
Front Office Associate
Crown Plaza (AN IHG HOTEL ) *398 Keys
11.2022 - Current
B.voc In Tourism - Hotel Management
Uei Global
02.2020 - 12.2023