Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Areas of Strength
Hobbies
Interests
Declaration
Timeline
Generic
DEEPSHIKHA  NEGI

DEEPSHIKHA NEGI

Dehradun

Summary

  • As a dynamic executive, I am recognized for enhancing customer satisfaction through exceptional problem-solving and keen observation. I have a proven ability to improve operational efficiencies and deliver impactful reports. Skilled in CRM and adept at fostering strong relationships, I ensure all customer needs are met with professionalism and care.
  • I am a proactive professional with the resolve to remain calm under extreme pressure. I am ready to take my dedicated career in the service industry to a great position with an established company.
  • I am a personable and dedicated customer service representative with extensive experience in the industry. As a solid team player with an upbeat, positive attitude, I have proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I am articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

1
1
year of professional experience
4041
4041
years of post-secondary education
1
1
Certification

Work History

Customer Service Executive

AIASL
Dehradun
06.2024 - Current
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved operational efficiencies while managing counters, mishandled baggages, boarding gates and arrival.
  • Prepared detailed reports of daily activities for management review.
  • Ensured that all customer queries were handled quickly and professionally.
  • Collaborated with team members to enhance customer service practices and strategies.

Education

MBA - Human Resources Management & Finance

Chandigarh University
Chandigarh , India
08.2024 - 09.2025

Master of Arts - Sociology

Kumaun University
Nainital , India
08.2022 - 05.2024

Bachelor of Arts - English Language And Literature

Kumaun University
Nainital , India
08.2019 - 07.2022

Cynthia Senior Secondary School
Haldwani , India

Rainbow Academy
Haldwani , India

Skills

  • Adaptability
  • Business ethics
  • Brand representation
  • Documentation and notes
  • Customer relationship management (CRM)
  • Good listening and speaking skills
  • Good logical and analytical skills
  • Quick problem solver
  • Keen observer
  • Report writing

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • Well MHB trained as well as MHB SPOC
  • Trained in DGM function 5
  • Trained in Safety Management System
  • Trained in Emergency Response Plan
  • Trained in Ramp Safety Management
  • Trained in Aviation Security
  • Trained to deal with PDRM

Accomplishments

  • Best anchor award
  • Best student of the year
  • First position holder of SOF and ICO
  • NCC 'C' certificate and NCC 'B' certificate holder
  • Won many awards during school competitions

Affiliations

  • Data collection
  • Reading & Writing

Areas of Strength

  • Achievement oriented, backed with strong commitment level and ability to learn quickly
  • Strong interpersonal and organizational skills
  • Good presentation and communication skills

Hobbies

  • Listening to music
  • Reading
  • Writing
  • Dancing
  • Swimming
  • Travelling

Interests

In search of good opportunities

Declaration

I solemnly declare that all the above information is correct to the best of my knowledge and belief.

Place - Dehradun

(DEEPSHIKHA NEGI)

Timeline

MBA - Human Resources Management & Finance

Chandigarh University
08.2024 - 09.2025

Customer Service Executive

AIASL
06.2024 - Current

Master of Arts - Sociology

Kumaun University
08.2022 - 05.2024

Bachelor of Arts - English Language And Literature

Kumaun University
08.2019 - 07.2022

Cynthia Senior Secondary School

Rainbow Academy
DEEPSHIKHA NEGI