As a dynamic executive, I am recognized for enhancing customer satisfaction through exceptional problem-solving and keen observation. I have a proven ability to improve operational efficiencies and deliver impactful reports. Skilled in CRM and adept at fostering strong relationships, I ensure all customer needs are met with professionalism and care.
I am a proactive professional with the resolve to remain calm under extreme pressure. I am ready to take my dedicated career in the service industry to a great position with an established company.
I am a personable and dedicated customer service representative with extensive experience in the industry. As a solid team player with an upbeat, positive attitude, I have proven skill in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I am articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
1
1
year of professional experience
4041
4041
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
AIASL
Dehradun
06.2024 - Current
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Improved operational efficiencies while managing counters, mishandled baggages, boarding gates and arrival.
Prepared detailed reports of daily activities for management review.
Ensured that all customer queries were handled quickly and professionally.
Collaborated with team members to enhance customer service practices and strategies.
Education
MBA - Human Resources Management & Finance
Chandigarh University
Chandigarh , India
08.2024 - 09.2025
Master of Arts - Sociology
Kumaun University
Nainital , India
08.2022 - 05.2024
Bachelor of Arts - English Language And Literature
Kumaun University
Nainital , India
08.2019 - 07.2022
Cynthia Senior Secondary School
Haldwani , India
Rainbow Academy
Haldwani , India
Skills
Adaptability
Business ethics
Brand representation
Documentation and notes
Customer relationship management (CRM)
Good listening and speaking skills
Good logical and analytical skills
Quick problem solver
Keen observer
Report writing
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
Well MHB trained as well as MHB SPOC
Trained in DGM function 5
Trained in Safety Management System
Trained in Emergency Response Plan
Trained in Ramp Safety Management
Trained in Aviation Security
Trained to deal with PDRM
Accomplishments
Best anchor award
Best student of the year
First position holder of SOF and ICO
NCC 'C' certificate and NCC 'B' certificate holder
Won many awards during school competitions
Affiliations
Data collection
Reading & Writing
Areas of Strength
Achievement oriented, backed with strong commitment level and ability to learn quickly
Strong interpersonal and organizational skills
Good presentation and communication skills
Hobbies
Listening to music
Reading
Writing
Dancing
Swimming
Travelling
Interests
In search of good opportunities
Declaration
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Place - Dehradun
(DEEPSHIKHA NEGI)
Timeline
MBA - Human Resources Management & Finance
Chandigarh University
08.2024 - 09.2025
Customer Service Executive
AIASL
06.2024 - Current
Master of Arts - Sociology
Kumaun University
08.2022 - 05.2024
Bachelor of Arts - English Language And Literature