Deepshikha Singh
Faridabad
Summary
Results-driven Senior Manager with a proven track record of developing, executing, and directing key improvements to drive business enhancements and growth. Highly effective visionary leader adept at leading business operations towards sustainable growth.
Overview
15
15
years of professional experience
Work History
Sr. Manager- HR & Admin
Enhance Ecotech Solution Pvt. Ltd.
Faridabad
10.2023 - 07.2024
- Managed attendance, leaves, salary preparation, offer letter issuance, and policy formulation while overseeing daily office operations.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Reviewed applications for positions within the company according to pre-determined criteria.
- Developed processes for onboarding new hires into the organization's culture.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Drafted job descriptions based on current roles within the organization.
- Directed HR programs, policies and processes to improve operational efficiency.
Sr. Manager- Operations
Spectrum Safety Solutions Pvt. Ltd.
Faridabad
06.2018 - 11.2022
- Prepared and submitted tenders, managed online bidding process, negotiated rates, authorized procurement activities and recruited team members.
- Established effective communication channels between different departments within the organization.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Created detailed reports on project progress for senior management review.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Negotiated high-value contracts with suppliers and clients to improve cost-effectiveness.
Commercial Manager
Urbtech India Developers Pvt. Ltd.
Faridabad
09.2015 - 05.2018
- Managed and supervised a team, handling customer requirements, coordinating with customers and banks.
- Addressed customer concerns and resolved issues related to sales and service.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured that all contractual obligations were fulfilled according to agreed timelines.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Managed a team of 5+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Monitored project progress to ensure adherence to agreed-upon deadlines.
- Identified areas of improvement in existing processes and procedures.
- Drafted proposals/letters, payment terms, and delivery timelines.
Sr. Executive - IT, Logistics & SCM Operations
HCL Technologies Limited
Noida
08.2009 - 09.2015
- Managed logistics operations including customer coordination, vendor and transport department follow-up, and asset stock management
- Provided customer service support to callers in a professional, courteous manner.
- Recorded customer interactions in the database for tracking purposes.
- Analyzed customer feedback to identify areas for improvement in customer service processes.
- Installed desktop computers, laptops, monitors, printers, scanners as required by users.
- Provided technical assistance for hardware and software related issues.
- Maintained inventory of all technology resources including hardware and software licenses.
- Implemented security measures to protect data from unauthorized access or modification.
- Performed system backups, installed and tested new software applications, and configured user accounts.
- Responded quickly to incidents reported by users via telephone calls or emails.
- Provided assistance with remote access setup using technologies such as VPNs or Remote Desktop Protocol.
- Served as first point of contact for incoming technical service calls and emails.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
Associate-Service Desk
Larsen & Toubro Limited
Faridabad
10.2013 - 06.2015
- Interacted with customers, logged calls, generated monthly reports, maintained attendance records and engineer performance reports.
- Evaluated customer feedback and adjusted set list accordingly.
- Assisted with network installation, configuration, maintenance, and troubleshooting.
- Performed system backups, installed and tested new software applications, and configured user accounts.
- Resolved customer inquiries in a timely manner.
Education
Diploma in IT (Information Technology) -
Govt. Polytechnic For Women
Sec-8, Faridabad07-2009
B.A.(Hono) English -
Delhi University (Distance Learning)
08-2008
12th STD -
Govt. Girls. Sr. Sec. School, Faridabad
03-2005
10th STD -
M.V.M. Sr. Sec. School, Faridabad
03-2003
Skills
- XP, Vista
- Windows 7
- Windows 8
- Windows 10
- Windows 11
- BMC Remedy
- Manage Engine
- 4QT Software
- Excel
- Word
- Power Point
- Microsoft 365
- Incident Management
- Data Recovery
- SLA response management
- Remote Support
- Microsoft Outlook
- Customer Service
- Performance monitoring
- Inventory Management
- Troubleshooting and problem solving
- Supply Chain Management
Languages
- Hindi
- English
Personal Information
- Husband's Name: Mr. Nitin Pratap Singh
- Date of Birth: 01/16/88
- Nationality: Indian
Timeline
Sr. Manager- HR & Admin
Enhance Ecotech Solution Pvt. Ltd.
10.2023 - 07.2024
Sr. Manager- Operations
Spectrum Safety Solutions Pvt. Ltd.
06.2018 - 11.2022
Commercial Manager
Urbtech India Developers Pvt. Ltd.
09.2015 - 05.2018
Associate-Service Desk
Larsen & Toubro Limited
10.2013 - 06.2015
Sr. Executive - IT, Logistics & SCM Operations
HCL Technologies Limited
08.2009 - 09.2015
Diploma in IT (Information Technology) -
Govt. Polytechnic For Women
B.A.(Hono) English -
Delhi University (Distance Learning)
12th STD -
Govt. Girls. Sr. Sec. School, Faridabad
10th STD -
M.V.M. Sr. Sec. School, Faridabad
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