DEEPTHI D
Aluva
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Customer Care Executive
I BELL POWER TOOLS
ALUVA
05.2020 - 02.2024
- Developed and maintained relationships with customers to ensure their satisfaction.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Tracked customer order statuses using various systems including CRM software.
Back Office Executive
TVS Motors
ALUVA
05.2019 - 10.2019
- Arranging Temporary Permits for newly delivered vehicles.
- Dealing with customers who are interested in buying TVS vehicles.
Education
BBA - Management Accounting
Bharathiar University of Distance Education
Coimbatore 01-2024
Some College (No Degree) - Higher Secondary Education
Islamic Higher Secondary School
Aluva03-2016
Some College (No Degree) - SSLC
St. France's HSS
Aluva03-2014
Skills
- Complaint Handling
- Customer Support
- Emergency Response
- Excellent Communication
- Positive Attitude
- MS Office
- Multitasking
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Beginner (A1)
A1
Timeline
Customer Care Executive
I BELL POWER TOOLS
05.2020 - 02.2024
Back Office Executive
TVS Motors
05.2019 - 10.2019
BBA - Management Accounting
Bharathiar University of Distance Education
Some College (No Degree) - Higher Secondary Education
Islamic Higher Secondary School
Some College (No Degree) - SSLC
St. France's HSS
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