Jai Bhan Thapa
Dehradun
Summary
Energetic and resourceful Customer Service Representative with 1+ years of experience resolving complex inquiries. Passionate about building strong customer relationships, driving brand loyalty, and enhancing engagement with excellent language and analytical skills. Ambitious and dedicated to achieving success through overcoming challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Snapdeal
06.2022 - 04.2023
- First point of contact for customers via phone and email, addressing technical assistance and product delivery inquiries.
- Analyzed customer issues to determine optimal solutions, guiding them through troubleshooting steps.
- Escalated unresolved issues to appropriate support teams, ensuring prompt resolution.
- Delivered accurate information to enhance customer experience and satisfaction.
- Maintained detailed logs of customer interactions, including issues and resolutions.
- Proactively followed up with customers to update status and ensure satisfaction.
- Facilitated communication of customer feedback to internal teams, contributing to service improvements.
- Identified procedural enhancements to streamline operations and elevate service standards.
Volunteer
Bookmyshow
Dehradun
04.2019 - 01.2020
- Managed box office operations, ensuring efficient ticket sales and customer service during events.
- Utilized POS systems proficiently for seamless transaction processing, ensuring accuracy and security.
- Coordinated with venue staff to organize and execute ticketing logistics, enhancing event flow and customer satisfaction.
- Provided assistance to customers with ticket purchases, seating arrangements, and event information, ensuring a smooth experience.
- Collaborated with marketing teams to promote events and drive ticket sales, contributing to increased attendance and revenue.
Education
BA(Hons) French language -
Doon University
01.2020
Intermediate -
Drona's International
01.2017
Matriculation -
Kendriya Vidyalaya
01-2015
Skills
- Problem Solving Approach
- Team handling
- Customer Centric Service
- Issue management
- Analytical Thinking
- Teamwork and Collaboration
- Complaint Handling
- Excellent Communication
Certification
- B2 level certification in French.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Certification as a Customer Care Executive at Snapdeal.
Timeline
Customer Care Executive
Snapdeal
06.2022 - 04.2023
Volunteer
Bookmyshow
04.2019 - 01.2020
BA(Hons) French language -
Doon University
Intermediate -
Drona's International
Matriculation -
Kendriya Vidyalaya
- B2 level certification in French.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Certification as a Customer Care Executive at Snapdeal.
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