Deepthi HM
Digital Adoption Consulting Leader - APAC/EMEA
Bangalore,Karnataka
Summary
Results-driven Digital Adoption Consulting Leader with 15 years in SaaS and IT services, excelling in technology implementation and team leadership. Skilled in optimizing processes and ensuring seamless digital adoption, delivering on-time projects that boost client success. Currently pursuing IIM Indoreʼs Digital Transformation programme to sharpen strategic expertise.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Digital Adoption Consulting Leader - APAC/EMEA
Whatfix
12.2022 - Current
- Digital Adoption Consulting Leader managing 10% of annual recurring revenue (ARR) from ANZ, APAC and EMEA regions through successful solution implementations
- Leading a diverse team of 10 Implementation Specialists (2-9 years experience), ensuring on-time project deliveries while adhering to established processes
- Oversee account renewals and churn risk management, ensuring customer retention and business continuity for high-value clients
- Track and optimize team operations, individual productivity and CSAT scores for accounts
- Implemented a Peer Review process, reducing pre-go live issues by 35% and enhancing solution quality during deployments
- Drive internal initiatives including Account Risk Analysis and Resource Mapping aligning technology rollouts with strategic business goals
- Play a pivotal role in talent acquisition, leading hiring efforts to build a high-performing implementation team
- Provide actionable insights via user analytics reports from Product Analytics, enabling data-driven decisions and boosting client adoption rates
Technical Test Lead
Infosys
11.2013 - 12.2022
- Managed a cross-functional team of 8 across 3 locations
- Set up a new approach to synchronize test automation, reducing resource requirements by 60%
- Optimized Object repository updates, reducing Bitbucket update duration by 75%
- Spearheaded script migration, decreasing dependency on functional test teams by 30%
- Developed a post-execution automation utility to avoid client data leakage
Senior Test Engineer
Tech Mahindra
02.2010 - 10.2013
- Managed automation testing and built automation utilities
- Designed a notepad comparison utility that increased execution speed by 60%
- Developed a test data creation script, reducing total execution time by 25%
- Created reusable macro for early morning sanity executions, reducing defects logged by 30%
Education
Bachelor of Engineering -
S J B Institute of Technology
04.2001 -
Executive Programme in Digital Transformation
IIM Indore
Skills
- Implementation Management & Solution Delivery
- Digital Adoption & Transformation
- Project & Team Leadership
- Process Optimization & Change Management
- Customer Success & Stakeholder
- Consulting
- Decision-Making & Problem-Solving
- SaaS & IT Service Expertise
- Agile Methodology
- Strategic Planning
Total Work Experience
15 Years 0 Month
Timeline
Digital Adoption Consulting Leader - APAC/EMEA
Whatfix
12.2022 - Current
Technical Test Lead
Infosys
11.2013 - 12.2022
Senior Test Engineer
Tech Mahindra
02.2010 - 10.2013
Bachelor of Engineering -
S J B Institute of Technology
04.2001 -
Executive Programme in Digital Transformation
IIM Indore
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