Deepti Hingle
Gurgaon
Summary
Certified PMP and Black Belt Trained
Overview
17
17
years of professional experience
Work History
Assistant Vice President
Bank Of America
06.2021 - Current
- OBA Onboarding and Testing – Managed OBA project, ensuring it meets established workflow requirements for all Treasury products.
- Partnered with Line of business and mapped existing process and improve the process by streamlining and adding better controls.
- Conducted end to end audit of Products and identified control gaps.
- Quantified the probability, impact and detectability of each control gap by data sampling.
- Recommended technological enhancements and process design changes to mitigate the control risk
- Managed risk effectively by conducting regular audits of Products and identified control gps
- Attended weekly meetings and sessions of Leadership and Executive Leadership Teams and contributed to execution of initiatives, policies and decisions.
Senior Manager
Bank Of America
01.2018 - 05.2021
- Spearheaded change management efforts for seamless adoption in processes
- Optimized resource allocation and improved efficiency in managing projects.
- Consistently met or exceeded annual performance FTE targets set by senior leadership.
- Established strong relationships with stakeholders, ensuring long-term partnerships and repeat business.
- Promoted a culture of continuous learning for Resident Quality expert (RQE) through regular trainings sessions for staff.
Manager
Bank Of America
10.2014 - 12.2017
- Identifying the Process improvement opportunities in Investment banking domain
- Mentoring the Process Excellence projects at across various processes
- Conduct PG Review to ensure governance
- Act as a catalyst at org wise Operational excellence initiatives
Deputy Manager- Quality
WNS Global Services Pvt.
09.2012 - 09.2014
- Mentored the Six sigma projects at Green Belt and Yellow Belt level across various processes.
- ISO audit to check the adherence to the requirement of ISO: 9001: 2008 standards.
- IdentifiedKaizen in all the processes and calculating the Quality Net savings to quantify the improvements
scale. - Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Process Officer
Steria India
11.2006 - 06.2012
- Responsible for Team Performance to meet the client SLA
- Participated in quality assurance initiatives by conducting team's audits.
- Managing and Analyzing team performance reports for leadership
Education
MBA - Distance Learning
IMT Ghaziabad
Ghaziabad, India05.2009
B.com (Hons.) - Commerce
Shahid Bhagat Singh College
New Delhi, India05.2002
Higher Secondary - Commerce
New Greenfield School
New Delhi, India05.1999
Skills
- Decision Making & Judgment
- Reporting, Meeting Minutes, Records Management
- Issue Resolution Skills
- Process management oversight
- Risk Management
- Effective relationship building
Hobbies
Love to Crochet as a Hobby
Enjoy reading books
Enjoy Latin Dance
Timeline
Assistant Vice President
Bank Of America
06.2021 - Current
Senior Manager
Bank Of America
01.2018 - 05.2021
Manager
Bank Of America
10.2014 - 12.2017
Deputy Manager- Quality
WNS Global Services Pvt.
09.2012 - 09.2014
Process Officer
Steria India
11.2006 - 06.2012
MBA - Distance Learning
IMT Ghaziabad
B.com (Hons.) - Commerce
Shahid Bhagat Singh College
Higher Secondary - Commerce
New Greenfield School
Similar Profiles
Nicholas ShakanNicholas Shakan
Vice President, Portfolio Manager at Bank of America Private BankVice President, Portfolio Manager at Bank of America Private Bank
Kevin BetheaKevin Bethea
Digital Ambassador at Bank of AmericaDigital Ambassador at Bank of America
Etisiana DuarteEtisiana Duarte
Financial Center Assistant Manager at Bank of AmericaFinancial Center Assistant Manager at Bank of America
Anne MilneAnne Milne
Managing Director - Global Head EM Credit Research at Bank of AmericaManaging Director - Global Head EM Credit Research at Bank of America
Smriti RanaSmriti Rana
Technical Architect & Lead at Builder.aiTechnical Architect & Lead at Builder.ai