Deepti M

Dynamic Senior Associate Consultant at Infosys Limited with 5 years of expertise in business process mapping and stakeholder communication. Proven track record in delivering high-quality solutions using IBM Maximo and Power BI. Adept at leading QA testing and fostering team collaboration, driving project success through analytical thinking and effective problem-solving.

• Earned the Insta Award for 2 quarters in a row for documenting, redesigning and improving business processes.
• Led team to meet 95% of SLAs by streamlining business processes and identifying areas for improvement.
• Documented and resolved highest number of PBI's in SLB Project.
• Received multiple appreciation mails from client leadership

1. IBM Maximo - Asset management tool. 

Client: Schlumberger (SLB)

February 2022– Present

Domain: Oil & Gas / Enterprise Asset Management

Tools: IBM Maximo, SQL, JIRA, Postman, Jenkins, Power BI, Soap UI, Insomnia, and Confluence (wiki)

• Leading both Business Analysis and QA efforts for SLB’s internal asset management applications like Asset Template and Work Order.
• Responsible for gathering enhancement requirements from SLB, analyzing business needs, and coordinating with the technical team for implementation (automation scripts, escalations, cron tasks, SQL updates).
• Managing the full SDLC in a biweekly Agile sprint model, including backlog grooming, testing cycles, and stakeholder communication.
• Oversee QA planning, test execution, and defect management while ensuring quality deliverables.
• Maintain sprint-wise wiki documentation and lead training sessions for end users and team members.

2. Workflow Optimization for Asset Maintenance Requests -

Client-Schlumberger (SLB)

Domain: Oil & Gas / Enterprise Asset Management
Tools: Excel, Power BI, Jira

• Led end-to-end business analysis on simulated EAM workflows, including stakeholder mapping, requirements elicitation, and process redesign to streamline asset maintenance request handling
• Developed BRD, detailed user stories, and interactive process maps to support agile implementation
• Designed and implemented KPI dashboards in Excel and Power BI to monitor key performance metrics, enabling data-driven decisions and operational transparency
• Collaborated cross-functionally with product owners and business users to validate new workflows, resulting in a 25–30% projected improvement.

3.Verizon call campaign Management system -

Client-Verizon communications

Domain: Telecom
Tools: Excel, VXML, Jenkins, JavaScript, Jira

• Led BA team by gathering requirements for inbound/outbound call campaigns
• Worked on enhancements with respect to IVR call flows using VXML and java scripts for dynamic call logic.
• Created functional specs and process flow docs
• Supported UAT, issue resolution, enhancements
• collaborated with cross functional teams for delivery