DELHIGANESH S
Devikapuram,Thiruvannamalai Dt.
Summary
Good team leader at NBFC with 5+ years of experience in credit and customer service, one year of experience as a collection manager in the same NBFC. A passionate person who is always excited to learn new things and face challenges, and be part of a team that works dynamically towards the growth of the organization and gains satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Collection Manager
Shriram Finance Limited
POLUR
07.2022 - Current
- Every month, matured contracts and shortfall collection (Overall collection) are above 80% at the regional level.
- Developed and implemented collection policies, procedures and systems to ensure timely payments of overdue accounts.
- Monitored delinquent customer accounts, initiated contact with customers in an effort to collect payment and established repayment plans when appropriate.
- Established relationships with third-party vendors for services such as repossessions or asset recovery services.
Branch Team Leader
Shriram Finance Limited
CHETPET
04.2019 - 06.2022
- I am being awarded for best team leader at our regional level.
- Assisted in the development and implementation of branch policies and procedures.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Analyzed daily activities to identify areas of improvement within the branch operations.
- Maintained positive working relationship with fellow staff and management.
- Coordinated support to facilitate general office operations.
Customer Service Executive
Shriram Finance Limited
ARANI
01.2017 - 03.2019
- Credit, insurance, and investment process.
- Cash management service.
- Business processing.
- General Insurance process.
- Issue identification and resolving.
- Branch administration maintenance.
- Follow-up for daily basis collections and business for field executives.
- Customer complaints should be cleared and addressed.
- Matured and running case collection follow-up.
- Seized and sold cases follow-up and collect shortfall amount.
- Vehicle seizing and sale formalities completion.
- Seized and sold cases move to legal formalities next.
Education
BE - Civil engineering
Annamalaiyar college of engineering
01.2016
H.S.C -
Govt Higher Secondary School
Devikapuram01.2012
S.S.L.C -
Govt Higher Secondary School
Devikapuram01.2010
Skills
- Team Building Leadership
- Staff Recruitment and Hiring
- Fast Learner
- Hard Worker
- Ability to Work Under Pressure
- Task Completion
- Honesty
- Sincerity
- Integrity
- Diplomatic Skills
- Telephone Manner
- MS Word
- Excel
Accomplishments
- I was the student representative in my class
- I am captain of my college kabadi team
- I was represented as team leader for NSS during college
- Our branch secured 2nd(2021) and 3rd price (2022) from over the country with our team participation in HRD contest.
- I am getting best customer service executive award in our regional level.
- I am getting runner award in collection both running & matured contracts collection in 2023 regional level.
Languages
- English (speak & write)
- Tamil (speak & write)
Academicprofile
BE-Civil engineering, 70%, Annamalaiyar college of engineering, modaiyur, 2012-2016, Govt Higher Secondary School, 63.75%, Devikapuram, 2012, Govt Higher Secondary School, 87.2%, Devikapuram, 2010
Personal Information
- Age: 29
- Father's Name: N.Subramani
- Date of Birth: 12/04/95
- Gender: male
- Nationality: Indian
- Marital Status: Single
Declaration
- I hereby declare all the information mentioned above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may pleased to entrust with me.
Timeline
Branch Collection Manager
Shriram Finance Limited
07.2022 - Current
Branch Team Leader
Shriram Finance Limited
04.2019 - 06.2022
Customer Service Executive
Shriram Finance Limited
01.2017 - 03.2019
BE - Civil engineering
Annamalaiyar college of engineering
H.S.C -
Govt Higher Secondary School
S.S.L.C -
Govt Higher Secondary School
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