Summary
Overview
Work History
Education
Skills
Timeline
Generic

DELON NUNES

Borivali (W)

Summary

Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.

Overview

25
25
years of professional experience

Work History

VICE PRESIDENT

Sterling Check
03.2019 - Current
  • Lead Global Customer Issue Management and Solutions team, collaborating with commercial teams worldwide to resolve operational challenges.
  • Manage multi-location operations, overseeing transition, revenue, and cost optimization.
  • Direct new account onboarding, platform migrations, and process redesign.
  • Partner with client leadership to improve delivery outcomes, retention, and satisfaction for high-value accounts.
  • Achievements:
  • Client retention rate is 96% +
  • Escalation rates across all Lines of Business have reduced by over 40% from 2023 to 2024
  • Team has expanded through 2023 to support Global Customers
  • Successfully managed onboarding of 40+ new enterprise accounts across geographies
  • Project-managed seamless fulfillment integrations for three acquisitions in two years, ensuring zero service disruption and optimal client experience

CLUSTER MANAGER – EUROPE

Maersk Global Services
05.2017 - 03.2019
  • Oversaw real-time container tracking and timely client updates across Europe.
  • Managed staffing, hiring, and manpower planning for 24x7 operations.

ASSOCIATE VICE PRESIDENT – OPERATIONS and CLIENT SERVICES

Sterling Talent Solutions Pvt. Ltd.
12.2012 - 04.2017
  • Directed 400+ FTE across Mumbai, Manila, and US for clients generating $150M+ revenue with roles across Client Services and Fulfillment delivery

MANAGER

Wipro BPO
05.2007 - 12.2012
  • Directed 250+ FTE across multiple processes delivering on KPIs including CSAT, Quality, AHT, Service Levels, and Cost.

Education

Bachelor of Commerce -

Mumbai University
01.2000

Skills

  • Client retention and relationship management
  • Cross-functional team leadership
  • Integration and transition management (M&A, acquisitions)
  • Operational risk mitigation and issue resolution
  • Process optimization and efficiency improvement
  • Stakeholder Engagement and Strategic Decision-Making

Timeline

VICE PRESIDENT

Sterling Check
03.2019 - Current

CLUSTER MANAGER – EUROPE

Maersk Global Services
05.2017 - 03.2019

ASSOCIATE VICE PRESIDENT – OPERATIONS and CLIENT SERVICES

Sterling Talent Solutions Pvt. Ltd.
12.2012 - 04.2017

MANAGER

Wipro BPO
05.2007 - 12.2012

Bachelor of Commerce -

Mumbai University

Similar Profiles

CREATE PROFILE
DELON NUNES