Denis Dason
Project Management
Mumbai
Summary
Globally experienced Technology Services Executive with extensive Delivery & Operations Support background in IT/Telecom domain. A Certified Project Management Professional (PMP) with an extensive experience with proven track record of successfully delivering full cycles of large complex, multi-vendor, multi-site programs and initiatives globally. Demonstrated Adaptability, resiliency, ability to collaborate and deliver effectively in a global, cross-cultural environment. Broad cross-functional experience including General Management, Program/Project Management, Customer Delivery and Partner Management. Strong natural leader and organizer, with good communication and Inter-personal skills able to inspire, gain commitment and motivate people to deliver.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
PMO Head
Tata Communications Ltd
02.2018 - Current
- Heading the PMO for Delivery of Major Customers, Large Complex Network Projects, Transformational Projects including Major Network and Customer Migrations
- Leading Programs for Major Customer Deliveries PAN-India covering the entire Life-cycle from Planning to Execution which includes dedicated network build for large OTT/Datacenters and Enterprise Customers within approved Scope, Cost & Time
- Most of these Deals are Multi-Million Multi-year Contracts which includes dedicated asset build for the Customers
- Leading Programs for Major Network Deployment in National Long Distance including International Terrestrial Fiber connectivity to neighboring countries and Metros for Capacity Growth, Expansion, Coverage and Sustenance
- This also includes coverage expansion in T3/T4 cities to cater to very high Bandwidth requirement by ISP’s and Enterprise Customers
- Leading Programs for Wireless Network deployment for new city coverage, Capacity augmentation, coverage improvement and Performance improvement initiatives including Technology upgrades to improve Customer service
- Role includes continuous engagement with Key External Stakeholders i.e
- Customers, Fiber Infrastructure Providers, Service Providers and Vendors
- Support in formulation of TCL Long-Term Fiber Strategy by Onboarding new Partners as per Business/Customer requirements and strengthen relationships with existing Partners which includes Govt State Fiber Infrastructure Providers
- Ensure periodic reviews with various Partners to evaluate the progress and Performance on their Deliverables and Key Metrics as per Contractual commitment
- Work with Govt
- As well as Private Entities as per requirement for getting Regulatory Permission for execution of work
- Support Business and Solutions team for RFP’s or Bid’s as part of Pre-Sales Engagement for Major OTT/Enterprise Customers and Datacenters
- Ensure PMO Best Practice by leveraging Standard Tools, templates and processes
- Provide Mentorship to Regional Project Managers for Project execution as per standards, procedures and processes
- Develop leadership, general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around Delivery quality
- Build future Leaders within the overall Function
Lead – General Manager - Service Assurance
Tata Communications Ltd
08.2014 - 02.2018
- Heading the Service Assurance function for New Services (UCC), Service Quality Management (SQM) and Partner Management Functions
- Ensure operational excellence in service assurance for enhanced customer experience by providing service availability & SLA compliance
- Assess and influence services assurance methods and Network improvements through the various Operations initiatives and Project execution for stability and also for enhancing key metrics and parameters
- Drive Cross-functional Interlocks for High Availability including Analytics based Service Performance Improvement
- Incubation of New Services in UCC Portfolio and grow Culture of Partner Services maintaining uniform customer experience
- Ensure Uniform Vendor/Partner Management across Service Assurance function through Partner governance and Performance Management
- Act as Management Escalation Point for the Customer, Business and Other Functional Teams
- Ensure Cost Management for the Function within Annual Operating Plan
- Incubated 2 new Services under UCC Portfolio and operationalized the same to be supported under BAU
- Set-up and Operationalized New Functions for UCC Services, Problem Management & SQM
- Streamlined Key Operations Support Processes for Service Assurance across all UCC Services
- Established Uniform Vendor/Partner Management Processes and Governance across Service Assurance for UCC Services
- Led the Cross-functional team initiative of improving the overall deployed Fiber Network across India in National Long Distance (NLD) and Metro Area Network (MAN)
- Successfully managed the Operating Costs within the approved Budget for 3 years
- Part of the leadership team responsible for building key skills to enhance customer experience
Senior Program Manager
Cisco Systems India Pvt. Ltd
03.2008 - 07.2014
- Multifaceted responsibility of Program Management functions for Customer Projects as well as Internal Initiatives in Service Provider Segment for APJC region
- Worked extensively in ASEAN region of Singapore and Indonesia for Customers like Singtel, Starehub, PT-Telkom, Sitra etc
- Lead the Talent & Delivery Management function for the region for PMO
- Key activities included: Working closely with Delivery Teams, Services Sales teams and Project Support office to identify / track the project opportunities
- Competency-based allocation/ assignment of PMs to the Programs/Projects
- Maximizing utilization of PM workforce in the region
- Programs/ Projects undertaken by the team are executed and delivered successfully, meeting the customer needs, project goals and objectives within scope and budget
- Provide support for setting up Regional Delivery Capabilities for Large and Complex Programs
- Provide Support for PMO Best Practice Management function which includes creating PMO framework around program complexities, Implementing PMO for large complex deals and managing it
- Provide Support to PMO Back-office for Establishing PMO Methodology Framework and compliance including Standardizing tools, templates and processes
- Working with the regional delivery teams to ensure that the same is implemented across the region
- Provide Mentorship to Regional Project Managers for Project execution as per Cisco standards, procedures and processes
- Successfully delivered some of the Major Projects in the Region across various Service Providers like Singtel, Starhub, Firstmedia, Dhiraagu, Sitra, Tata, Bharti etc
- Project Managed the Offshore Delivery of AT&T IOS-XR Migration Pilot Project
- Part of the Engagement team and major Contributor for some of the Key Mega-Deal Pre-Sales opportunities for P.T Telkom Wi-Fi Deployment, Sitra Wimax Network build, Singtel Connectplus Project and Bharti CEN & Managed Services Engagement
- Successfully delivered some of the Key Initiatives under Cisco Assurance Program(CAP) for Major Service Providers in the region
- Received Multiple rewards under Cisco Award Program(CAP) for the contribution to some of the Key and Strategic Engagements
Senior Manager – Projects
Tata Communications Ltd
08.2004 - 03.2008
- Held Key roles of Implementation of various Networks for TCL across India
- Led the Implementation of Wi-Max Project in Eastern Region of India along with providing Project Management support for Wimax rollout for Enterprise segment across 150+ Cities
- Led a cross-functional Migration team which was responsible for Migration of existing MMDS Network to Wi-Max Network
- Led the Deployment of Wi-Fi Hotspots across 10 Major Cities in India
- Project Managed Deployment of Access Network (Fiber + Copper) across 10 Cities in India for Retail Broadband Services
- Project Managed the Metro-Ethernet network rollout across 8 cities in India
- Successfully Implemented Wimax Network for Enterprise and Retail Business Units within the specified Time, Cost and with desired Quality as per the Annual Operating Plan
- Successfully Migrated 2 Major cities from MMDS to Wimax Network with minimum Operational issues post Migration
- Built a strong delivery team (15 people) for Deployment of Wi-Fi Hotspots across India
- Successfully Project Managed Deployment of Metro-Ethernet Network consisting of 300 PoP’s across 8 cities in 6 months
Project Controls Manager
Lucent Technologies
06.2002 - 07.2004
- Worked as a Project Controls Manager for Network Rollout of CDMA services for Tata Teleservices Ltd in South India (Tamilnadu region)
- Also worked as a Planning Manager for Pre-Sales Bid team
- Key responsibilities included: Plan, control and deliver CDMA Network consisting of 3 MSC’s and around 100 BTS’s across 5 cities in Tamilnadu in 1 year within the Contract Scope, Time, Cost and with desired Quality
- Costing & Pricing of Deployment & Professional Services to be offered to the customer for project rollout as per Tender
- Costing & Pricing of the 3rd party Products (Non – Lucent products)
- Preparation of RAM, SOW, Deployment schedule and Training Plan as per Tender requirement
- Ensuring that all timely Inputs are provided for the Bid to be submitted on Target Date
- Vendor negotiation of 3rd party Products (Non – Lucent products)
Project Manager
Tata Teleservices Maharashtra Ltd
08.1998 - 05.2002
- Was part of Program Management team for Network Rollout
- Responsibilities were: Develop Work Break down Structures, Cost and Project Plans and schedule activities
- Support the Project Management of the planned activities through effective project management tools and techniques such as M.S
- Project
- Organize periodic project review meetings with the Vendor Project teams, generate Issue list based on the project progress review and follow-up pending issues to meet agreed targets
- Generate consolidated periodic reports on project progress based on the feedback received from the field for the benefit of Senior Management
- Co-ordinate Period Vendor Technical training
Education
BE - Electronics & Telecommunication
Mumbai University
MumbaiPG Diploma - Computer Applications
CMC Limited
IndiaSkills
Service Assurance
Certification
PMP Certification, PMI
Timeline
PMO Head
Tata Communications Ltd
02.2018 - Current
Lead – General Manager - Service Assurance
Tata Communications Ltd
08.2014 - 02.2018
Senior Program Manager
Cisco Systems India Pvt. Ltd
03.2008 - 07.2014
Senior Manager – Projects
Tata Communications Ltd
08.2004 - 03.2008
Project Controls Manager
Lucent Technologies
06.2002 - 07.2004
Project Manager
Tata Teleservices Maharashtra Ltd
08.1998 - 05.2002
BE - Electronics & Telecommunication
Mumbai University
PG Diploma - Computer Applications
CMC Limited
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