Microsoft Office
SANDEEP KUMAR SAVELA
Senior Sales Representative II
Hyderabad,Telangana
Summary
Looking for a challenging career, where I can contribute my knowledge and skills for the growth of the organization which gives me an opportunity for better learning and to excel in a good career.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Senior Inside Sales Representative
Dell International Services Private Limited
Hyderabad, Telangana
06.2021 - Current
- Handling premium/gaming customer enquiries on chat and convert sale. Identifying problems in the system and recommending spare parts and accessories.
- Achieving the quarterly targets through effective solutions positioning on every chat/call and regular follow up with customers of future prospect.
- I was Responsible for developing and implementing a comprehensive business development strategy to drive the company's revenue growth
- Identifying every need and opportunity that helps Generate margins across all line of products by upselling products and services to make sure that the customer’s get a complete solution and support
- This includes identifying new business opportunities, developing lead-generation, and creating sales strategies to close more deals
- Maintaining Daily Activity report to track the orders, quotes and other financial metrics
- Providing information about Dell financial services and guiding the customers to apply for Dell pay account (special financing account)
- Monitored accounts to manage the sales pipeline and worked with the client prospects which are pursued and closed promptly
- Providing premium customer experience asking relevant questions and listening
- Tools helped management to streamline the sales by easily tracking performance and identified areas for improvement
- Mentor new teammates in managing key metrics and on job training.
- Supporting cross skill voice process whenever there is a business requirement
- To also ensure contributing business profit by upselling products like Extended warranty, Microsoft, McAfee, Logitech ETC
Outbound Sales Representative
Dell International Services Private Limited
Hyderabad, telangana
08.2019 - 12.2020
- Supporting the team of 14 individuals, where my core responsibility is to support the team with Outbound calls and help them in closing the sale.
- Achieved 130-150% attainment quarter on quarter for the team.
- I am also accountable for helping my team members in maximizing the key metrics like Close Rate, Revenue, Margin by upselling products and services.
- Worked on full life-cycle of sales from prospecting, lead generation by cold calling, sending emails.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Negotiated pricing and payment terms with customers when possible to close deals.
Inside Sales Representative
Dell International Services Private Limited
Hyderabad, telangana
2016.09 - 2021.07
- Responsible for achieving the daily/monthly/quarterly targets through effective sales positioning on every chat/call and also regular follow up with customers of future prospect.
- Assisting customers regarding product information, current deals, order status, routing the customers to the correct team.
- Sold perpetual & subscription software licenses (SaaS) products of Adobe, Microsoft Office, McAfee, Foxit PDF, Cyberlink, QuickBooks, Adobe Photoshop software.
- Maintaining Daily Activity report to track the orders, quotes and other financial metrics.
- Providing information about Dell financial services and guiding the customers to apply for Dell Pay account (special financing account).
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Care Representative
Amazon Development Center
Hyderabad, Telangana
2014.09 - 2016.04
- Working on In bond Process for online ecommerce website Amazon.in, Assisting customers regarding the order tracking details, payment status and Providing information regarding pre order queries.
- Contacting third party sellers and couriers on behalf of customer.
- Cancellation of orders upon customer’s request.
- Later got opportunity to work as Interim Resolution Specialist to Assist Internal agents via chats regarding customer’s queries and concerns.
- Working on In-bond escalation calls and taking feedback from customer’s end and Multi tasking by working on In-bond dual escalation chats.
- Also had an opportunity to assist new Hire agents by doing Floor walking and clearing their customer's queries and handling their escalation chats and calls when ever needed.
- Got selected to provide training to New hires in New Amazon Pune Location for 3 months duration.
Sales Representative
Tata Business Support Services
Hyderabad, Telangana
2013.09 - 2014.08
- Working on In bond Process for Home Fitness Products, processing new orders for various workout programs on behalf of customer's
- Providing order status information for existing orders and providing detail about their billing cycle and other invoice detail.
- Cancellation of re-occurring shipments of various products and online club membership
Education
B.Tech - Information Technology
C.M.R Institute of Technology (Engineering)
09.2008 - 05.2012
Skills
Cold Calling
Software
Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Chase the vision, not the money; the money will end up following you.”
Timeline
Senior Inside Sales Representative
Dell International Services Private Limited
06.2021 - Current
Outbound Sales Representative
Dell International Services Private Limited
08.2019 - 12.2020
Inside Sales Representative
Dell International Services Private Limited
2016.09 - 2021.07
Customer Care Representative
Amazon Development Center
2014.09 - 2016.04
Sales Representative
Tata Business Support Services
2013.09 - 2014.08
B.Tech - Information Technology
C.M.R Institute of Technology (Engineering)
09.2008 - 05.2012
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