Summary
Overview
Work History
Education
Skills
Certification
Timeline
DESH RAJ SHARMA

DESH RAJ SHARMA

BE - Mechanical
New Delhi

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Overseeing daily activities. Keen eye for identifying solutions to improve speed and accuracy while reducing costs of work processes.


Overview

22
22
years of professional experience
10
10
years of post-secondary education
2
2
Certifications

Work History

Regional Service Manager

with Doosan Bobcat India Pvt Ltd
03.2014 - Current
  • Handling Dealer Network in North India Region and Nepal Country
  • Parts sale revenue as per assigned responsibility
  • Customer Relationship Management
  • Analyzed regional service trends and performance metrics to inform strategic decisions.
  • Established and maintained relationships with regional customers, vendors and contractors.
  • Planned and implemented strategies for improving customer service and satisfaction across region.
  • Directed and managed team of 28 service technicians in regional capacity.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Handling warranty and promptly address quality issue to HQ
  • Working closely with Sales & Parts team
  • Training courses to Dealer Team in Assigned Region
  • Review of Dealer System, Outlet, Inventory and making healthy Stock
  • Develop service network, Monitor & improve Customer Satisfaction parameters across the region, Periodic Feedback & Personal customer visits
  • Monitor & strategically improve AMC Sale, Spares & Lubricants business across the region
  • Manage funds in co-ordination with cross functional team
  • Handling Indian Army project (North) and Punjab Mandi Board Contract for warranty support and after care arrangement.

Service Manager

Liebherr India Pvt Ltd
06.2012 - 03.2014


  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Resolved customer complaints in professional and timely manner.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Service Manager

Pal Infrastructure Solutions
05.2008 - 05.2012
  • Product Handled - Doosan Excavator, Bobcat SSL, Air Compressur
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Branch Service Manager

Spark Engines Pvt Ltd
08.2000 - 05.2008
  • Exposure on Escort Hydra Crane, Bobcat SSL, Air Compressor & L&T Case Backhoe Loader and Escort Backhoe Loader.
  • Monitored inventory levels and placed orders to replenish stock.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Developed and maintained positive relationships with customers to build rapport and trust.


Education

Matriculation -

Himachal Pradesh School Education Board, Kangra Himachal Pradesh
04.1995 - 03.1996

10+2 -

Himachal Pradesh School Education Board, Kangra Himachal Pradesh
04.1996 - 03.1998

NCVT Diploma - Mechanical

Govt. ITI Shahpur
06.1998 - 07.2000

B.E. Mechanical - Mechanical

Asian Institute of Management Technology
01.2006 - 09.2010

Skills

    Strategic planning

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Certification

Soft Skill Training at Bobcat University, North Dakota, USA

Timeline

Soft Skill Training at Bobcat University, North Dakota, USA

10-2018
Regional Service Manager - with Doosan Bobcat India Pvt Ltd
03.2014 - Current
Service Manager - Liebherr India Pvt Ltd
06.2012 - 03.2014
Service Manager - Pal Infrastructure Solutions
05.2008 - 05.2012

Service Training at Bangalore by Ingersoll Rand

03-2006
Asian Institute of Management Technology - B.E. Mechanical, Mechanical
01.2006 - 09.2010
Branch Service Manager - Spark Engines Pvt Ltd
08.2000 - 05.2008
Govt. ITI Shahpur - NCVT Diploma, Mechanical
06.1998 - 07.2000
Himachal Pradesh School Education Board - 10+2,
04.1996 - 03.1998
Himachal Pradesh School Education Board - Matriculation,
04.1995 - 03.1996

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DESH RAJ SHARMABE - Mechanical