Vinay Kumar Pandey

• Build and develop the project team to ensure maximum performance, direction, and motivation
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
• To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with various functional departments
• Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
• Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and change
• Leads word wide Customer like Wartsila, San Miguel, Be-electric, Total Energies, Scottish Southern Electricity UK, Metka , Terraform Global , Trina Solar , SunPower etc
• Service Partner management for SEA countries
• Global Order Management for Service Partners Countries
• Stock Level management for North/West India & SEA
• Ensure operational excellence and customer satisfaction
• Develop Breakdown Troubleshooting procedure for Utility Scale Inverter
• Warranty Extension inspection and warranty contract Execution
• Sales force Key User assistance for Service Partners & SMA India Service.
• Analyzed regional service trends and performance metrics to inform strategic decisions.
• Established and maintained relationships with regional customers, vendors and contractors.

• Service Lead SEA Country , Service Partner Management Project management .
• Coordination from HQ regarding quality issues and implementation.
• Service Partner management for SEA countries.
• Global Order Management for Service Partners.
• Invoice check and Service partner review.
• Trained new personnel regarding company operations, policies and services.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Coordination from HQ regarding quality issues and implementation of same at site end
• Service Partner management for SEA countries
• Spare material order and management
• Salesforce ticketing
• SMA MV Product Service and Troubleshooting 2nd Level Support
• Managing Customer training
• Monitoring and assuring key performance indicators of the service hub
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

• Service Partner Contract negotiation , Contract management , Partner Onboarding
• Monthly Invoicing , Special approvals , Budget allocation
• Coordination from HQ regarding quality issues and implementation
• Global Order Management for Service Partners.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Onsite & Remote Service support
• Local Hub material management
• Technical escalation Second Level
• Commissioning Support
• Inverter Commission and Grid Testing
• Expert in Grid forming Function Testing Inverter with Power Plant Controller system
• Functionality of all components in a system
• Communication in a system Grid services
• Onsite & Remote Service support ,Diagnose and rectify faults for single-phase and three-phase inverters in photovoltaic plants
• Technical Analysis , Fault Finding , Troubleshooting Support
• Commissioning, supports for PV inverters on-site and independently
• Document error notifications in CRM (SAP) Local Hub material management.

Solar Inverters (Bonfiglioli): - Operation, Preventive Maintenance, Installation.
Solar PV Modules (Thin Film and Crystalline): - Testing, Installation, Operation,Maintenance.
Array Junction Box: - Installation, Operation, Maintenance.
String Combiner Box (Skytron, Trinity, L&T): - Installation, Operation, Maintenance.

• Installation, Commissioning, Service and troubleshooting of solar Inverter
• Review resolution of all the Service/ Installation/Spare part related problem on time
• Prepare technical service report for the major issues with good example and work procedure
• Ensure that all the necessary reports pertaining to spare parts are prepared and sent on time
• Planning of Service call / New Machine support to ensure customer satisfaction
• Responsible for timely reporting of data/information.
• Worked cross-functionally within organization and external partners, integrators and vendors.
• Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
• Engaged in first-level support for customers requiring routine support and troubleshooting.
• Analyzed and evaluated performance and optimized efficiency.

• Erection and commissioning work for Solar Power Projects
• Project Managed: IBC SOLAR Power Project, 5.5MW, Bhadla Solar Park Rajasthan WELSPUN SOLAR PVT LIMITED 25MW, Padaliya Village, Dist-Neemuch, Madhya Pradesh WELSPUN SOLAR PVT LIMITED 54MW, Bhagwanpura Village, DistNeemuch, Madhya Pradesh
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Determined and scheduled priorities as required to progress engineering work.

• Installation, Testing & Commissioning of instruments like Pressure Sensor, Level Sensor, Temperature Sensor, Pressure Transmitter.
• Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.