DESIREDDY SRAVAN KUMAR

Popsys 3 Application

• Managed the screening of adverse events and technical complaints submitted by consumers, healthcare professionals (HCPs), and sales representatives. Facilitated medical visit follow-ups and addressed medical inquiries on community sites for both internal and external users
• Participated in the full lifecycle of Salesforce implementation, including requirement analysis, solution design, and execution. Created detailed documentation for business requirements and processes
• Developed and managed Queues, Public Groups, List Views, Approval Processes, and Workflows to streamline operations and meet new business requirements. Utilized Debug logs to troubleshoot and resolve issues
• Worked on Salesforce Community Cloud, enabling guest user access, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) to enhance security and user experience .

Ownbackup Application

• Designed and implemented data backup and recovery strategies using OwnBackup, ensuring business continuity and minimizing data loss risks for critical systems
• Provided training and technical support to cross-functional teams on OwnBackup usage, enabling efficient data restoration and improving overall team productivity
• Monitored backup operations using OwnBackup, proactively identifying and resolving issues to ensure 99.9% backup success rates and data integrity
• Optimized backup schedules and recovery processes using OwnBackup, reducing recovery time by 70% and minimizing downtime during critical system failures