Lokesh Kesava

• Design & Architecture
  Design scalable and secure Salesforce solutions across Sales, Service, Experience Cloud
  Architect multi-org environments, integration patterns, and data models.
• Development & Customization
  Build custom applications using Apex, LWC, Aura, Visualforce.
  Develop reusable Lightning Web Components (LWC) and custom metadata frameworks.
  Implement advanced automation with Flows, Process Builder, and Triggers.
• DevOps & Release Management
  Use CI/CD tools (Gearset, Copado) for streamlined deployments.
  Manage sandbox strategy and deployment pipelines.
• Integration
  Integrate Salesforce with external systems (ERP, Oracle, SAP, MuleSoft, REST/SOAP APIs).
  Handle SSO, SAML, and JIT provisioning for user identity management

• Closely interaction with customers to gather requirements - Preparing functional, technical and business requirement documents
• Interaction with Global team members to track the progress & to discuss the issues of the project
• Account, sales and support management.
• Design, development and Testing of the Project.
• Custom Objects, triggers, Apex classes, Visualforce pages, Analytics enhancements.
• Schedule Apex, Batch Apex Implementation
• Implementation of Salesforce best practices using various design patterns.
• Code optimization and Modularity to over come Governor limits.
• Technical & User training material.
• Implementation of Security, Permission and Sharing settings
• Data administration for migration purpose

• Advanced Administration & Development
• Creating workflow rules, Approval Process
• Creating Validation Rules on various custom and standard Objects.
• Develop and maintain custom reports and custom dashboards
• Creating cross reference formulas as per the client requirement
• Bulk import and export using data using Apex Data Loader
• Designing and developing Apex Triggers, Apex Classes & Visualforce Pages.
• Creating Email Templates and Mail merge templates.
• Implementation of the object, Records Visibility, and accessibility

• Work with the Salesforce team to analyze and design solutions to meet the needs of the business.
• Develop and customize Salesforce solutions to address customer requirements and improve business processes.
• Identify and troubleshoot Salesforce issues and develop resolutions quickly and effectively.
• Implement changes and upgrades to Salesforce to maintain an up-to-date system.
• Develop and deliver training to users on how to use the Salesforce system.
• Monitor Salesforce system performance and take corrective action as needed.
• Create reports and dashboards in Salesforce to track key performance metrics and business objectives.
• Analyze system data to identify areas for improvement and develop strategies for optimizing system performance.
• Collaborate with stakeholders to ensure that Salesforce solutions meet their needs.

Worked on Managed services

• Design and implement lead generation and lead management solutions using Salesforce.
• Ensure all lead creation solutions are integrated with existing Salesforce solutions to convert the lead to potential Customer.
• Create and maintain user documentation and training materials.
• Develop and maintain custom Salesforce solutions such as Apex Classes, Lightning Web Components, Visualforce Pages, Site.com and Custom CSS
• Establish and maintain data integrity and security within Salesforce using Salesforce profiles, Guest permissions etc;
• Develop and maintain Salesforce custom objects, fields, formulas, validation rules, workflows, reports, dashboards, and page layouts.
• Implement and maintain Salesforce lead management processes including lead routing to various Business Processes.
• Design and develop Lightning Components and Apps using Salesforce Lightning Design System (SLDS)
• Utilize Salesforce best practices and coding standards.

• Experience with Lightning Web Components and Aura Components
• Experience with Sales Cloud, Service Cloud and Community Cloud
• Ability to develop and deploy custom Salesforce applications
• Ability to troubleshoot and debug Salesforce applications
• Ability to work with customers to gather requirements and develop solutions
• Ability to work in an Agile/Scrum environment
• Created Objects, fields and Relationships.
• Implementing Various Profiles and Layouts.
• Implemented various rules, workflows, triggers, controller as per the business requirement
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Implemented various rules, workflows, triggers, controller as per the business requirement
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

• Company Overview: Service Cloud
• Interact with Client to get the requirements.
• Communicate with End Users and find out the Gaps and Pain points
• Involved into lightning application Implementation for Case management using Lightning Flows.
• Involved in overriding standard flow functionalities by embedding custom LWC components and Aura html templates
• Involved in building complex flow screens to collect data from end users in experience cloud
• Implemented Knowledge articles for partner users based while creating case in partner portal.
• Involved in building communities and Components for Communities.
• Preparing Deployment checklist.
• Service Cloud

• Worked on Lightning Web Components (LWC), Flows, and deployment strategies.
• Focused on code optimization and modularity to overcome Salesforce Governor Limits.
• Provided multiple solution approaches to complex problems for various Salesforce teams.
• Created technical and user training materials to support adoption and onboarding.
• Implemented robust security, permission, and sharing settings across Salesforce environments.
• Managed data administration tasks for seamless data migration.
• Led the implementation of SAML-based Single Sign-On (SSO) for Microsoft services, integrating FinancialForce with Microsoft Exchange.