Devendra Palan
Sr. System Engineer
Summary
Highly skilled and results-driven Sr. Systems Engineer Pre-Sales with over 14 years and 5 months of experience in the IT industry. Proven track record of success in designing and implementing complex systems solutions for clients across various industries. Adept at understanding customer requirements and translating them into technical solutions that drive business growth and efficiency. Strong expertise in pre-sales activities, including conducting product demonstrations, creating proposals, and delivering technical presentations. Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain strong relationships with clients and internal teams. Seeking a challenging role where I can leverage my extensive experience and technical knowledge to contribute to the success of an organization.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Sr. Systems Engineer
Fortinet Technologies India Pvt. Ltd.
Mumbai
2020.02 - Current
- Resolving Customer queries through demonstrations and conducting POCs for solution evaluation
- Designing technical Solutions & BoQ for customers from different segments like BFSI, Manufacturing, Retail, IT/ITES etc
- Presenting Product Portfolio to prospects & C-level executives for value selling.
- Help the sales team to achieve the quarterly targets & generate the sales pipeline.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Actively working on customer RFPs and preparing solution documents & compliance sheets.
- Participate, as a technical resource, in architectural and design discussion to provide compelling business and technical solutions showing how Fortinet solution solves specific customer
challenges. - Organizing Tech-day & running technical presentations/discussions with customers/Partners.
System Engineer
Radware India Pvt. Ltd.
Mumbai
2019.03 - 2020.01
- Providing technical support and training to end-users
- Working with the associated sales member to increase business revenue & achieve quarterly targets
- Working on customer RFPs and preparing solution documents & compliance
- Technical presentations/discussions with customers/ Partners
- Conducting POCs for solution evaluation
- Designing the Solution as per the customer's need.
Manager, Network & Security
Skylark Information Technologies Pvt. Ltd.
Mumbai
2017.09 - 2019.02
- Stay up-to-date with the latest industry trends and best practices in network and security technologies
- Develop and suggest disaster recovery plans and procedures to minimize downtime and data loss for customers
- Manage vendor relationships and negotiate contracts for network and security services
- Meeting customers and understanding their requirements
- Manage the branch operation in Mumbai
- Manage pre-sales activities in coordination with the sales team
- Perform PoC for Network and security products
- Create a Project plan for the new installation
- Provide technical support for installation & troubleshooting of networking & security devices.
Senior Consultant
Capgemini Technology Services India Limited
Mumbai
2015.12 - 2017.08
- Build and maintain strong client relationships, serving as a trusted advisor and point of contact for all consulting needs
- Deliver high-quality presentations and reports to clients, summarizing findings, recommendations, and next steps
- Develop and implement comprehensive project plans, including timelines, deliverables, and resource allocation
- Provide strategic advice and guidance to clients on business operations, process improvement, and organizational effectiveness
- Plan and deliver major transformation initiatives for continuously changing Customer's business dynamics
- Designing and Deploying collaborated Solutions with AWS and Azure Cloud Services
- Compliance in Configuration Change Incident and Problem Management
- Collaborate with business analysts' developers and technical support teams to define project requirements and specifications
- Create Network Design Document Implementation Guides and Plans, Data-Center planning, Deployments Upgrades and Migrations
- Ensuring security and auditing Compliance towards Network Infrastructure.
Team Lead, Network & Security
Orient Technologies Pvt. Ltd.
Mumbai
2014.11 - 2015.12
- Prepare and present reports on network and security team performance and metrics to senior management
- Stay up-to-date with industry trends and best practices in network and security technologies
- Provide technical guidance and mentorship to team members, fostering their professional growth
- Oversee and manage a team of network and security professionals
- New installation, configuration and troubleshooting of Routers, Switches, Firewalls, Load balancers, Controllers and APs
- Handling customer queries through remote access
- Providing training to customers for Firewall, Load Balancer operation & maintenance
- Creating documentation and testing for new products and features
- Coordinate with principal companies for RMA & other critical or escalated issues
- Assisting the Pre-Sales team with PoC & solution design
- Managing the day-to-day operation of the Team
- Maintaining Team performance & QoS of services rendered
- Ensuring security and auditing Compliance towards Network Infrastructure.
Infrastructure Network Technician
Scorpio Marine Management Pvt. Ltd.
Mumbai
2014.07 - 2014.10
- Collaborate with vendors and service providers to resolve network-related problems
- Conduct regular network maintenance activities, including firmware upgrades and patch management
- Install, configure, and maintain network infrastructure equipment such as routers, switches, and firewalls
- Coordinate with principal companies for critical issues
- Projects: Athens Migration: Worked as a part of an on-site team to set up a newly acquired office in Athens
- Responsibilities: Configure and install the new network devices as per the current standard infrastructure
- Make the changes to existing infra to merge into the current infra
- Ensure both the networks (old & new) are available till the handover process is completed
- Ensure connectivity between the offices with the new network.
Team Lead Network & Security
Orient Technologies Pvt. Ltd.
Mumbai
2010.10 - 2014.06
- Prepare and present reports on network and security team performance and incidents to management
- Train and mentor team members on network and security protocols and procedures
- Stay up-to-date with industry trends and best practices in network and security
- New installation, configuration and troubleshooting of Routers, Switches, Firewalls, Load balancers, Controllers and APs
- Handling customer queries through remote access
- Providing training to customers for Firewall, Load Balancer operation & maintenance
- Creating documentation and testing for new products and features
- Coordinate with principal companies for RMA & other critical or escalated issues
- Assisting the Pre-Sales team with PoC & solution design
- Managing the day-to-day operation of the Team
- Maintaining Team performance & QoS of services rendered
- Ensuring security and auditing Compliance towards Network Infrastructure.
Customer Support Engineer
Wipro Infotech
Mumbai
2009.04 - 2010.09
- Participate in on-call rotations to provide after-hours support
- Configure, install, maintain, troubleshoot and support LAN
- Troubleshoot networking and Internet connectivity
- Installation and configuration of Firmware application and 240i Kodak scanner
- Taking daily manual backup of both (DC & DR) location servers and performing weekly reboot as per schedule
- Doing SIT on UAT servers for testing of new deployment
- Making monthly MIS reports.
Education
PGDITSM - Information Technology & System Management
NMIMS
Mumbai 2019.07 - 2022.12
Bachelor of Commerce - Accounting And Finance
Shree K.J.Somaiya College of Sci. & Com.
Mumbai 2006.06 - 2009.06
H.S.C - Accounting & Finance
Shree S.K.Somaiya Jr College of Arts, Sci & Comm
Mumbai 2004.07 - 2006.06
Skills
Conducting product demonstrations & PoC
Certification
Cisco Certification CCNA.
Awards Recognition
- Five Star Performer 2022 by Fortinet Technologies India Pvt. Ltd. in May 2022
- Nomination for Best SE for EMEA Region 2021 by Fortinet Technologies India Pvt. Ltd. in February 2022
- Rising Star By Capgemini India Pvt. Ltd. in November 2016
- Service & Commitment Award By Orient Technologies Pvt. Ltd. in February 2014
Accomplishments
- Lead a team of 7 engineers for implementation & customer support.
- Helped to achieved 100% sales Quota for consecutive 2 quarters for the assigned account managers.
- Maintain more than 70% of the deal closer ratio every year against new opportunity generation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Fortinet Certifications NSE 1,2,3,4, & 7 (NGFW & SD-WAN)
2022-11
Sr. Systems Engineer
Fortinet Technologies India Pvt. Ltd.
2020.02 - Current
PGDITSM - Information Technology & System Management
NMIMS
2019.07 - 2022.12
System Engineer
Radware India Pvt. Ltd.
2019.03 - 2020.01
Palo Alto Networks ACE Certification.
2018-10
Manager, Network & Security
Skylark Information Technologies Pvt. Ltd.
2017.09 - 2019.02
Senior Consultant
Capgemini Technology Services India Limited
2015.12 - 2017.08
Team Lead, Network & Security
Orient Technologies Pvt. Ltd.
2014.11 - 2015.12
Cisco Certification CCNP Routing.
2014-08
Infrastructure Network Technician
Scorpio Marine Management Pvt. Ltd.
2014.07 - 2014.10
Cisco Certification CCNA.
2012-08
Citrix Certification of NetScaler CCA [1Y0-A21].
2012-03
Team Lead Network & Security
Orient Technologies Pvt. Ltd.
2010.10 - 2014.06
Customer Support Engineer
Wipro Infotech
2009.04 - 2010.09
Bachelor of Commerce - Accounting And Finance
Shree K.J.Somaiya College of Sci. & Com.
2006.06 - 2009.06
H.S.C - Accounting & Finance
Shree S.K.Somaiya Jr College of Arts, Sci & Comm
2004.07 - 2006.06
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