Dev Sharma
Data Analyst
New Delhi
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Executive
Mondee Inc
New Delhi
01.2022 - 11.2022
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Researched and resolved issues regarding integrity of data flow into databases.
- Used statistical methods to analyze data and generate useful business reports.
Senior Executive
Incentive Destinations Pvt. Ltd
New Delhi
05.2019 - 09.2021
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
Senior Executive
Le Passage to India
New Delhi
09.2016 - 05.2019
- Resolved issues and recommended actions based on production and compliance reports.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
Education
Bachelor of Commerce - Financial Services Marketing Operations
University of Delhi
New Delhi 06.2012 - 07.2015
Executive Programme in Data Science - Data Science
IIIT Bangalore
Bangalore 09.2021 - 12.2022
Skills
Operational management
Growth planning
Python
MySQL database management
Tableau
Data quality assurance processes
Data analysis
Machine learning
Multitasking Abilities
Revenue Generation
Mail handling
Travel coordination
Strategic planning
Data validation
Technical Analysis
Quality assurance
Google Workspace
Certification
Executive Programme in Data Science
Timeline
Executive Programme in Data Science
12-2022
Senior Executive
Mondee Inc
01.2022 - 11.2022
Executive Programme in Data Science - Data Science
IIIT Bangalore
09.2021 - 12.2022
Senior Executive
Incentive Destinations Pvt. Ltd
05.2019 - 09.2021
Senior Executive
Le Passage to India
09.2016 - 05.2019
Bachelor of Commerce - Financial Services Marketing Operations
University of Delhi
06.2012 - 07.2015