Devalkumar Khadsaliya

• Leading cross-functional teams to deliver technical project milestones on time.
• Coordinated with stakeholders to gather requirements and define project scope.
• Coordinated communication between internal teams, vendors, clients, and other stakeholders throughout the project lifecycle.
• Worked with end users, technical professionals, administrators and testers to review requirements, conduct tests and implement solutions.
• Updated project plans based on changing objectives, specifications, and staff availability.
• Facilitated resolution of conflicts among team members or stakeholders.
• Established relationships with external partners, clients who may provide services, products needed for successful completion of a project.

Projects Handled

As Technical Project Manager currently working on below Technical projects

• SNOWFLAKE enterprise data analytics project
• AWS infrastructure streamlining project
• Global Sandbox environment implementation project)
• New global Financial institutions onboarding project leveraging global product (Trading platform)

• Leading the Google Cloud Platform (GCP) product support team, overseeing a group of 45+ technical support representatives.
• Ensured delivery of high-quality technical support in alignment with SLAs and SLOs.
• Managing the technical product support team of Google SecOps (SIEM and SOAR)
• Monitored key operational metrics and led performance reviews, coaching team development initiatives.
• Contributed to end-to-end project and technical management in Cloud Infrastructure project, responding to RFPs within managed services framework, and managing SLA & KPI monitoring and reporting via ServiceNow dashboards.
• Promoted to Deputy Operations Manager during the early stages of a major BFSI engagement. Played a pivotal role in establishing operational frameworks, Oversaw project execution, ensuring alignment with client expectations and service standards.
• Progressed from Process Associate to Team Lead, managing a team of 25 associates. Led people management, daily operations, and process governance. Ensured SLA adherence and KPI performance. Conducted regular client reviews and team performance evaluations

Projects Handled

• BFSI mortgage Banking project as Assistant Manager
• Banking back office support as Assistant Manager
• Cloud Infrastructure project (AZURE and AWS) as Service Delivery Manager
• Google Cloud Operation manager for Detection & Response, Security and AI/ML Product support

• Resolved customer queries for UK-based telecommunications client via web chat, ensuring prompt and accurate solutions that enhanced user experience.
• Provided high-quality, real-time support across billing, service issues, and general inquiries, fostering customer satisfaction through clear communication and effective problem-solving.
• Monitored and adhered to KPIs for first response time, resolution rate, and chat quality, contributing to overall service excellence.

• Supported key operational and service functions in Merchant Banking division of top-tier Australian bank, enhancing overall service delivery.
• Processed and managed merchant banking transactions, ensuring accuracy and compliance with regulatory standards to uphold operational integrity.
• Maintained high service levels and operational efficiency in fast-paced banking environment, contributing to team performance and customer satisfaction.