DEVARAJAN MK
Bengaluru
Summary
Accomplished Senior Delivery Manager with 23 years of extensive experience in leading large teams of over 100 professionals, excelling in operational performance and project delivery. Core competencies include strategic planning, client relationship management, and process improvement. Demonstrated success in enhancing customer satisfaction through timely project execution and exceptional service quality. Recognized for cultivating a collaborative and innovative workplace to drive significant business outcomes.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Sr. Delivery Manager
Tata Consultancy Services
Bangalore
11.2023 - Current
- Overseeing multiple data programs with a revenue pipeline of GBP 3 million
- Directed multidisciplinary teams exceeding 100 members to execute and maintain Sainsbury’s data programs.
- Demonstrated expertise in data engineering, ETL processes, Data Transformation and Data migration.
- The tech stack includes AWS, Azure, Snowflake, DBT, and Ab Initio.
- Leading the delivery of a comprehensive DWH initiative named Transformation Factory.
- The Transformation Factory program follows a unique assembly line approach in identifying reusable data products from legacy applications and migrating them to a futuristic Snowflake-based DWH platform using DBT pipelines.
- Well-versed in Sainsbury's engineering standards, in-house data frameworks, tech stack, and ways of working.
- Following Agile methodologies across the data life cycle to deliver data transformation programs.
- Managing resource planning, forecasting, and onboarding to meet changing customer needs.
- Making plans for resource development and training in cutting-edge technologies, and specialized skill sets.
Product Manager
Tata Consultancy Services
Bangalore
02.2016 - 10.2023
- Utilized cloud-native technology and vendor-agnostic platform to deliver Customer Intelligence & Insights(CII) for Retail solution
- Managed a team of 5 members comprising Product leads and a Product development manager
- Generated a total contract value worth $ 5 million per year for CII Retail product
- Orchestrated Agile methodologies to oversee the complete product development life cycle, driving effective utilization of Agile processes.
- Expanded in-depth knowledge of the fast-evolving Retail Analytics solution space, focusing on Customer Experience Management
- Played a pivotal role in researching and building Customer Profile Unification and ID resolution capabilities from scratch as part of the Customer 360 View under the CDP solution
Associate Director - Product Management
Mobileum
Bangalore
09.2014 - 01.2016
- Managed a product portfolio of roaming solutions that comprised outreach messaging, iCampaign, Roaming 360, and wholesale & retail analytics.
- Generated yearly revenue of $3 million for new customer acquisition and existing product support services.
- Led product management activities involving strategy development and roadmap planning.
- Developed product requirement documents, and refined user stories using Agile methodology to optimize product development efficiency.
- Supervised release planning, product positioning, and the creation of compelling marketing collaterals.
- Tracked project progress to ensure timely execution and meet scheduled deadlines, resulting in a 15% improvement in overall project delivery timelines.
Sr Product Manager
Mobileum
Bangalore
07.2011 - 08.2014
- Managed Products: Outreach Messaging, Short Codes, Smart Call Assistant, Geoconnect, Seamless Call Back, and Missed Call Alert.
- Steered a range of project-related activities, encompassing project planning, execution, and management in line with business objectives.
- Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
Technical Product Manager
Subex
Bangalore
05.2009 - 07.2011
- Managed products Moneta and Rocware, overseeing their development and successful launch by understanding market needs and competitive insights
- Partnered with business customers to clearly develop and communicate strategic vision and product roadmap.
- Monitored competitive landscape to stay ahead of industry trends and best practices.
Project Manager
Satyam Computer Services
Bangalore
05.2007 - 05.2009
- Developed and maintained project plans, timelines, and budgets for a Telecomme BI solution called iDecisions
- Provided guidance to team members regarding tasks assigned to them.
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
Information Analyst
Connectiva Systems Pvt Ltd
Kolkata
05.2005 - 04.2007
- Managed diverse projects for Telecom Revenue Assurance
- Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
- Gathered and organized data from multiple sources for analysis in order to identify trends and patterns.
- Analyzed large volumes of data to determine trends and patterns that can be used to improve business processes.
Assistant Manager
Siemens Public communication Networks
Kolkata
10.2004 - 05.2005
- Managed operations of GSM mobile switches across Kolkata and West Bengal regions at Airtel.
- Strengthened partnerships through improved international roaming agreements for GSM networks.
- Managed creation, testing, and upkeep of international roaming links.
Senior Engineer
Tata Teleservices
Kolkata
03.2004 - 10.2004
- Managed Mobile switching for Tata Indicom network in Kolkata
- Monitored network performance and troubleshooted any issues that arose.
Engineer
Hutch
Kolkata
03.2002 - 03.2004
- Managed daily monitoring and maintenance of mobile exchange.
- Scheduled and executed monthly patch updates.
Education
Post Graduate Prorgram - Artificial Intelligence
Great Lakes & University of Texas
Chennai03-2022
MBA/PGDM - Systems
CRESCENT School of Business
Chennai01.2001
B.Tech/B.E. - Electronics/Telecommunication
Crescent Engineering College
Chennai01.1998
Skills
- Delivery leadership
- Program Management
- Agile Development Methodology
- Data Engineering
- Data Analytics
- Artificial Intelligence
- Machine Learning
- Telecom domain
- Digital Transformation
- Retail Domain
- AWS
- Azure
- PMP Trained
- Jira / Confluence
Certification
Post Graduate Program - Artificial Intelligence for Leaders, Great Lakes & The University of Texas at Austin
Accomplishments
- Conferred with Most Valuable Person Award for Q3 2013 for successful architecture and migration of product specific reports from Business Objects to Jasper at Mobileum
- Acknowledged with the Most Valuable Person Award for Q1 2012 for scoping, price negotiation, management and successful delivery of product customizations by working with an outsourced partner at Mobileum.
- Recognized with Pat on the Back Award for successfully completing the POC for an Americas customer encompassing processing data and showcasing of analytical/case management capabilities at Subex
- Rated as Star Performer in the internal performance appraisal for the year 2008 @ Satyam Computer Services Ltd
- Rewarded with POB (Pat on the Back) appreciation for contribution towards developing Network Intelligence module as part of iDecisions™ Telecom at Satyam Computer Services Ltd.
- Managed iDecisions™ Telecom (ongoing project) that was nominated for final round of “AOTMP Awards” in the category “Supplier Innovation of the Year Category” at Satyam Computer Services Ltd.
- Received appreciations for timely execution of ETL development entailing complex billing system and information analysis support for Long Term Revenue Assurance Project for Airtel, India
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Timeline
Sr. Delivery Manager
Tata Consultancy Services
11.2023 - Current
Product Manager
Tata Consultancy Services
02.2016 - 10.2023
Associate Director - Product Management
Mobileum
09.2014 - 01.2016
Sr Product Manager
Mobileum
07.2011 - 08.2014
Technical Product Manager
Subex
05.2009 - 07.2011
Project Manager
Satyam Computer Services
05.2007 - 05.2009
Information Analyst
Connectiva Systems Pvt Ltd
05.2005 - 04.2007
Assistant Manager
Siemens Public communication Networks
10.2004 - 05.2005
Senior Engineer
Tata Teleservices
03.2004 - 10.2004
Engineer
Hutch
03.2002 - 03.2004
Post Graduate Prorgram - Artificial Intelligence
Great Lakes & University of Texas
MBA/PGDM - Systems
CRESCENT School of Business
B.Tech/B.E. - Electronics/Telecommunication
Crescent Engineering College
Social Links
LinkedIn, https://www.linkedin.com/in/devarajanmk/
References
References available upon request.
Languages
- Hindi
- Tamil
- English
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