Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Social Links
References
Languages
Generic
DEVARAJAN MK

DEVARAJAN MK

Bengaluru

Summary

Accomplished Senior Leader and Director with over 23 years of experience in product and program management, specializing in Data, Digital Transformation, and GenAI-driven solutions within the Telecom and Retail sectors. Renowned for steering multidisciplinary teams and managing large-scale product portfolios, I have consistently driven significant revenue growth through strategic vision, innovation, and operational excellence. My expertise spans the delivery of complex, high-value solutions—including Customer Intelligence & Insights (CII), advanced Data Warehousing, and GenAI-powered analytics—by leveraging Cloud Platforms (AWS/Azure/Snowflake), Data Engineering, and Agile methodologies. I am recognized for fostering innovative, high-performance environments and enhancing customer satisfaction through the adoption and delivery of next-generation AI capabilities

Overview

24
24
years of professional experience
1
1
Certificate

Work History

Sr. Delivery Manager

Tata Consultancy Services
Bangalore
11.2023 - Current

• Spearheading multiple data programmes, managing a revenue pipeline exceeding GBP 5 million.
• Leading multidisciplinary teams of over 100 professionals to deliver and sustain Sainsbury’s data initiatives.
• Accelerated revenue growth by leading technical pre-sales discovery and scoping sessions, ensuring project feasibility and accurate resource modelling that increased bid win rates by 20%.
• Demonstrating advanced proficiency in data engineering, ETL, transformation, and migration across complex environments.
• Leveraging a robust technology stack including AWS, Azure, Snowflake, and DBT to drive scalable solutions.
• Directing the Transformation Factory initiative, orchestrating the migration of legacy data products to a modern Snowflake-based DWH platform using DBT pipelines.
• Integrating Generative AI accelerators to optimize data migration, transformation, and analytics workflows, driving operational excellence and innovation
• Implementing an innovative assembly line methodology to identify and repurpose reusable data assets for future-ready platforms.
• Embedding Agile practices throughout the data lifecycle to ensure efficient and adaptive programme delivery.

Product Manager

Tata Consultancy Services
Bangalore
02.2016 - 10.2023

• Utilized cloud-native technology and vendor-agnostic platform to deliver Customer Intelligence & Insights (CII) for Retail solution
• Managed a team of 5 members comprising Product leads and a Product development manager and an extended engineering team of 30 FTEs
• Generated a total contract value worth $ 3 million per year for CII Retail product
• Collaborated with sales teams to deliver technical pre-sales presentations that boosted lead-to-close conversion rates by 15% year-over-year.
• Orchestrated Agile methodologies to oversee the complete product development life cycle, driving effective utilization of Agile processes.
• Expanded in-depth knowledge of the fast-evolving Retail Analytics solution space, focusing on Customer Experience Management
• Played a pivotal role in researching and building Customer Profile Unification and ID resolution capabilities from scratch as part of the Customer 360 View under the CDP solution

Associate Director - Product Management

Mobileum
Bangalore
09.2014 - 01.2016
  • Managed a product portfolio of roaming solutions that comprised outreach messaging, iCampaign, Roaming 360, and wholesale & retail analytics.
  • Generated yearly revenue of $3 million for new customer acquisition and existing product support services.
  • Led product management activities involving strategy development and roadmap planning.
  • Developed product requirement documents, and refined user stories using Agile methodology to optimize product development efficiency.
  • Supervised release planning, product positioning, and the creation of compelling marketing collaterals.
  • Tracked project progress to ensure timely execution and meet scheduled deadlines, resulting in a 15% improvement in overall project delivery timelines.

Sr Product Manager

Mobileum
Bangalore
07.2011 - 08.2014
  • Managed Products: Outreach Messaging, Short Codes, Smart Call Assistant, Geoconnect, Seamless Call Back, and Missed Call Alert.
  • Steered a range of project-related activities, encompassing project planning, execution, and management in line with business objectives.
  • Developed business plans to evaluate market opportunity and strategic fit for new product concepts.

Technical Product Manager

Subex
Bangalore
05.2009 - 07.2011
  • Managed products Moneta and Rocware, overseeing their development and successful launch by understanding market needs and competitive insights
  • Partnered with business customers to clearly develop and communicate strategic vision and product roadmap.
  • Monitored competitive landscape to stay ahead of industry trends and best practices.

Project Manager

Satyam Computer Services
Bangalore
05.2007 - 05.2009
  • Developed and maintained project plans, timelines, and budgets for a Telecomme BI solution called iDecisions
  • Provided guidance to team members regarding tasks assigned to them.
  • Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.

Information Analyst

Connectiva Systems Pvt Ltd
Kolkata
05.2005 - 04.2007
  • Managed diverse projects for Telecom Revenue Assurance
  • Evaluated revenue cycle processes and established actionable methods to increase productivity and efficiency.
  • Gathered and organized data from multiple sources for analysis in order to identify trends and patterns.
  • Analyzed large volumes of data to determine trends and patterns that can be used to improve business processes.

Assistant Manager

Siemens Public communication Networks
Kolkata
10.2004 - 05.2005
  • Managed operations of GSM mobile switches across Kolkata and West Bengal regions at Airtel.
  • Strengthened partnerships through improved international roaming agreements for GSM networks.
  • Managed creation, testing, and upkeep of international roaming links.

Senior Engineer

Tata Teleservices
Kolkata
03.2004 - 10.2004
  • Managed Mobile switching for Tata Indicom network in Kolkata
  • Monitored network performance and troubleshooted any issues that arose.

Engineer

Hutch
Kolkata
03.2002 - 03.2004
  • Managed daily monitoring and maintenance of mobile exchange.
  • Scheduled and executed monthly patch updates.

Education

Post Graduate Prorgram - Artificial Intelligence

Great Lakes & University of Texas
Chennai
03-2022

MBA/PGDM - Systems

CRESCENT School of Business
Chennai
01.2001

B.Tech/B.E. - Electronics/Telecommunication

Crescent Engineering College
Chennai
01.1998

Skills

  • Delivery leadership
  • Program Management
  • Agile Development Methodology
  • Data Engineering
  • Data Analytics
  • Artificial Intelligence
  • Machine Learning
  • Telecom domain
  • Digital Transformation
  • Retail Domain
  • AWS
  • Azure
  • PMP Trained
  • Jira / Confluence

Certification

Post Graduate Program - Artificial Intelligence for Leaders, Great Lakes & The University of Texas at Austin

Accomplishments

  • Conferred with Most Valuable Person Award for Q3 2013 for successful architecture and migration of product specific reports from Business Objects to Jasper at Mobileum
  • Acknowledged with the Most Valuable Person Award for Q1 2012 for scoping, price negotiation, management and successful delivery of product customizations by working with an outsourced partner at Mobileum.
  • Recognized with Pat on the Back Award for successfully completing the POC for an Americas customer encompassing processing data and showcasing of analytical/case management capabilities at Subex
  • Rated as Star Performer in the internal performance appraisal for the year 2008 @ Satyam Computer Services Ltd
  • Rewarded with POB (Pat on the Back) appreciation for contribution towards developing Network Intelligence module as part of iDecisions™ Telecom at Satyam Computer Services Ltd.
  • Managed iDecisions™ Telecom (ongoing project) that was nominated for final round of “AOTMP Awards” in the category “Supplier Innovation of the Year Category” at Satyam Computer Services Ltd.
  • Received appreciations for timely execution of ETL development entailing complex billing system and information analysis support for Long Term Revenue Assurance Project for Airtel, India

Languages

Tamil
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1

Timeline

Sr. Delivery Manager

Tata Consultancy Services
11.2023 - Current

Product Manager

Tata Consultancy Services
02.2016 - 10.2023

Associate Director - Product Management

Mobileum
09.2014 - 01.2016

Sr Product Manager

Mobileum
07.2011 - 08.2014

Technical Product Manager

Subex
05.2009 - 07.2011

Project Manager

Satyam Computer Services
05.2007 - 05.2009

Information Analyst

Connectiva Systems Pvt Ltd
05.2005 - 04.2007

Assistant Manager

Siemens Public communication Networks
10.2004 - 05.2005

Senior Engineer

Tata Teleservices
03.2004 - 10.2004

Engineer

Hutch
03.2002 - 03.2004

Post Graduate Prorgram - Artificial Intelligence

Great Lakes & University of Texas

MBA/PGDM - Systems

CRESCENT School of Business

B.Tech/B.E. - Electronics/Telecommunication

Crescent Engineering College

Social Links

LinkedIn, https://www.linkedin.com/in/devarajanmk/

References

References available upon request.

Languages

  • Hindi
  • Tamil
  • English
DEVARAJAN MK