Devender Kumar
Operations Manager
Gurgaon
Summary
Operations & Logistics Manager with 10+ years of experience driving warehouse operations, last-mile delivery, and supply chain efficiency. Proven track record of managing high-volume logistics, leading teams, and achieving SLA/KPI targets. Skilled in cost optimization, process improvement, and enhancing delivery performance across fast-paced logistics environments.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Assistant Manager
Zomato
10.2025 - Current
- Managing 40K daily orders warehouse operations
- Leading 400 team members , improving efficiency by 25%
- Ensuring 98% SLA compliance for dispatch & delivery
- Reduced delays by 10 % , improving customer satisfaction
- Maintaining 95%+ inventory accuracy
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Operations Manager
TVS Supply Chain Solutions
03.2024 - 10.2025
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
Assistant Manager
Bigbasket.com
11.2017 - 02.2024
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Center Manager
Delhivery
04.2014 - 05.2017
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Developed and maintained strong relationships with key stakeholders, ensuring smooth communication and collaboration across departments.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
Education
BBA - General
SUBHARTI UNIVERSITY
Meerut, India 04.2001 -
Skills
Operations Management Warehouse Operations Supply Chain Management Last Mile Delivery
SLA / KPI Management Dispatch Planning Route Optimization Inventory Control
3PL Operations Vendor Management Team Leadership Cost Optimization Advanced Excel
CRICKET
I have been passionate about cricket since my school days and have played in my college team, participating in inter-college tournaments. Cricket has taught me discipline, strategic thinking, and teamwork, which I find very useful in my professional life managing teams and operations efficiently. I also enjoy staying active and learning from competitive situations, both on and off the field.”
Timeline
Assistant Manager
Zomato
10.2025 - Current
Assistant Operations Manager
TVS Supply Chain Solutions
03.2024 - 10.2025
Assistant Manager
Bigbasket.com
11.2017 - 02.2024
Center Manager
Delhivery
04.2014 - 05.2017
BBA - General
SUBHARTI UNIVERSITY
04.2001 -