Summary
Overview
Work History
Education
Skills
Affiliations
Academic projects
Languages
Timeline
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Devender Reddy Thumkunta

Devender Reddy Thumkunta

Hyderabad

Summary

Results-driven professional with expertise in technical, analytical, programming and interpersonal skills. Proven ability to thrive in competitive environments, contributing significant value to organizations while fostering personal growth.

Committed to leading teams with empathy and integrity, ensuring that all members feel supported and empowered to exceed goals. Strong advocate for clear vision and consistent feedback to inspire high performance and collaboration.

Overview

8
8
years of professional experience

Work History

Quality Analyst

Cognizant Technology Solutions
Hyderabad
09.2021 - 04.2025
  • Accumulated 3.8 years of diverse experience at Cognizant, progressing from SPE to SME and Process Trainer, and ultimately to Quality Analyst.
    Focused on ensuring product quality and customer satisfaction using tools such as Salesforce, Qwic, Atlas, MIR, and Search.
    Created and executed comprehensive test plans to identify defects in products.
    Provided actionable feedback to development teams to enhance overall product quality.
    Adapted responsibilities based on role, including duties as QA Engineer, QA Analyst, and QA Manager.
  • Maintained records of inspection results, test data, and other relevant information.

Sr E-Support Officer

Knoah Solutions
Hyderabad
03.2020 - 08.2020
  • Addressed customer concerns from U.S.A. via email communications.
    Reviewed customer emails regarding order issues and provided timely resolutions.
    Utilized internal tools to analyze media related to orders for informed decision-making.
    Ensured optimal resolutions while adhering to policies, preventing escalations.
    Conducted thorough reviews of customer transaction history prior to case closure.
    Informed customers about points or credits accrued based on order behavior.
    Executed decision-making based on comprehensive assessments of customer history.
    Maintained compliance with regulatory, legal, and procedural requirements.
  • Provided support during peak workloads by managing multiple tasks simultaneously.

Sr Fraud Investigator

Synchrony Financial
Hyderabad
04.2017 - 05.2019
  • Acquired 2.2 years of experience at Synchrony, advancing from fresher to Senior Investigator within one year.
    Conducted thorough assessments of client profiles for compliance with Customer Due Diligence and Enhanced Due Diligence regulations.
    Started with AML KYC learning by Monitoring transactions and escalated suspicious activities, leading to timely Suspicious Transaction Report filings.
    Maintained accurate records to support audits and inspections while developing AML/KYC policies in line with regulatory changes.
    later moved to PLCC process, here role is to Investigate PLCC accounts flagged as fraudulent, delivering precise status updates to clients.
    Reported delinquencies to credit bureaus, affecting customer credit scores directly.
    Requested merchant media for additional information to facilitate informed decision-making on fraud cases.
    Reviewed customer accounts to identify fraud patterns, ensuring adherence to internal and external compliance standards.

Education

MBA - Finance

Malla Reddy Institute Of Management
Hyderabad
05-2016

Skills

  • Quality assurance and process improvement
  • Customer service and support
  • Team collaboration and effective communication
  • Problem solving and internal audits
  • Training material development and implementation
  • Continuous improvement
  • MS-Excel, MS-Word

Affiliations

Process training for the new reps, buddy-ups, and internal audit (quality check) of the process for all the reps and associates in the team

Sending official feedback emails about the errors to the respective associates, process refresher

Meetings and huddles for the team are scheduled on a fixed day

Apart from quality audit and training, I also do production maintaining 100% quality in work with less than 1% surveillance defects

Academic projects

Minor project (internship): A study on the analysis of the real estate investment sector from Lodha Group

Major project: A study on the Initial Public Offering (IPO) from ICICI Bank

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Quality Analyst

Cognizant Technology Solutions
09.2021 - 04.2025

Sr E-Support Officer

Knoah Solutions
03.2020 - 08.2020

Sr Fraud Investigator

Synchrony Financial
04.2017 - 05.2019

MBA - Finance

Malla Reddy Institute Of Management

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Devender Reddy Thumkunta