Devendra Singh Rathore
Jaipur
Summary
Results-driven Telecom and Enterprise Business Leader with 14+ years of proven success in Enterprise Sales, Strategic Account Management, Telecom Infrastructure, Channel Development, Customer Success, Revenue Growth, and Business Operations. Extensive experience across leading organizations including Ishan Technologies, Ascend Telecom Infrastructure, Tata Tele Business Services, Bharti Airtel, Reliance Jio, Tata Business Hub, and multinational operations.
Recognized for building high-performing sales organizations, driving large-scale enterprise acquisitions, managing strategic relationships with CXOs and telecom operators, and delivering sustainable revenue growth. Strong expertise in Enterprise Connectivity, Cloud Solutions, Data Centers, Telecom Infrastructure.
Overview
16
16
years of professional experience
Work History
Cluster Head- Rajasthan
Ishan Technologies
Jaipur
08.2025 - Current
- Leading Rajasthan's Enterprise Business, driving revenue growth, customer acquisition, strategic account management, and partner ecosystem development.
- Leading sales teams focused on Connectivity, Cloud, Security, SD-WAN, SASE, Data Center, and Managed Services solutions.
- Driving market expansion and revenue acceleration initiatives.
- Collaborating with service delivery and technical teams to ensure superior customer experience.
- Led initiatives to improve customer service standards in line with organizational goals.
- Monitored sales performance and market trends, providing strategic direction for growth opportunities.
- Provided leadership in developing staff capabilities through coaching, mentoring, training, and development programs.
Enterprise Buisness Manager
Tata Tele Business Services Limited
Jaipur
08.2024 - 07.2025
- Managed enterprise sales for SMB, SME, and corporate customers.
- Promoted Connectivity, Cloud, Security, Collaboration, and Managed Services solutions.
- Engaged with CXOs and decision-makers to identify digital transformation opportunities.
- Developed strategic account plans for customer acquisition and retention.
- Collaborated with channel partners and internal stakeholders for business growth.
- Drove monthly and quarterly revenue targets across assigned territory.
Circle Account Manager
Ascend Telecom Infrastructure Pvt Ltd
Rajasthan
06.2021 - 07.2024
- Key responsibility of Business & revenue generation from 4 Key Telecom Operators i.e., Jio, Airtel, VIL & BSNL.
- Secured sales orders from telecommunications operators for GBT, RTT, RTP, HPSC, NLD, and shared sites.
- Developing strategies for revenue generation from different modes like renting out the Tower to advertising agencies for Advertisement & Marketing purposes.
- Converted single tenant sites to multi-tenant to enhance site utilization and drive additional revenue generation.
- Collaborated with acquisition, project, operations & maintenance, and energy & fuel teams to ensure smooth business flow and minimize SLA hits.
- Responsible for identification of network rollout sites for future acquisition of sites proactively and renting out to the Telecom Operators.
- Working in collaboration with Airtel Enterprise team for rectification of network issue by implementing Small Cell of In-Building Solution for enterprise/corporates.
Cluster Manager
Tata Business Hub Limited
Rajasthan
10.2021 - 05.2022
- Managed Jaipur Cluster for Tata Business Hub, focusing on emerging businesses.
- Achieved weekly targets from the Emerging Business Segment.
- Developed relationships with decision makers and stakeholders to encourage adoption of Tata Nexarc products.
- Acquired SMB accounts on Nexarc platform through registration and profile creation.
- Analyzing the requirements of clients and providing the most suitable products from the kit of the organization.
Territory Sales Manager
Bharti Airtel
Rajasthan
06.2019 - 03.2021
- Engaged with CXOs and decision-makers to align digital enablement strategies with account requirements and generate business.
- Achieved annual revenue growth from enterprise and corporate accounts in Rajasthan.
- Achieved monthly targets and ensured quality acquisitions through channel partners.
- Complete Enterprise solutioning of the accounts through Mobility and Wire line services.
- Responsible for Acquisitions through distribution channels, execution of the Post-paid distribution strategy by market storming approach.
- Managing channel partners along with training the team members for the right approach of acquisition & target achievement.
- On-boarded channel partners to support operations aligned with a sustainable business model.
- Coordinated marketing activities with enterprise channels to enhance visibility and engagement with corporate clients.
- Working in collaboration with the marketing team for special approvals from HQ team for Named & large account acquisition.
- Working in collaboration with the service team for instant resolutions and higher customer satisfaction.
Enterprise Connectivity Lead
Reliance Jio
Jaipur
09.2016 - 05.2019
- Managed channel partners and their teams, overseeing training and development for channel partners and front-line sellers to optimize scheme operations.
- Executed acquisitions through distribution channels, developed the post-paid distribution strategy, and planned for channel and target achievement.
- Identification of suitable channel partners as per the specified guidelines and on-boarding them in JIO.
- Structuring and building end to end channel infra for Jaipur Region.
- Strategy planning for Jaipur Enterprise sales distribution, channel structure distribution etc.
- Ensuring monthly target achievement and maintaining quality of acquisition.
- Handling product Penetration, visual merchandise and new Promo launches to widen the product portfolio and generate exceptional sales volumes.
- Developed digital solutions for high-net-worth individual clients, enhancing corporate acquisition efforts.
- Working in sync with service team to provide end to end solution to all the corporate accounts.
- Enterprise Market dimensioning through market study and other operators’ data base.
- Managing the branding activities with enterprise channels to increase visibility.
- Identified and categorized large, named, and SMB/SME accounts, engaging with CXOs and MDs to finalize partnerships with RJIO.
- Successfully rolled out of JPO offer through enterprise channels and maximized the sell-out by regularly focusing on stock billing, WOD, Manpower.
Customer Service Coordinator
AGILENT TECHNOLOGIES
Gurgaon
01.2014 - 04.2015
- Maintained a 3-hour TAT with 100% accuracy while preparing the service orders & regulating check on TAT misses.
- Handling escalations raised and providing resolution.
- Monitored delivery of parts to customer sites or engineer locations.
- Managed the parts order management process of the supply chain.
- Creation of Service Order and Parts Order in SAP CRM & SEIBEL as per Engineer request located in USA.
- Trained the newly hired team members to work on SAP CRM & Seibel according to SLAs.
- Conducted quality checks for Parts team and shared feedback to reduce errors.
Process Associate
CAPGEMINI INDIA
Gurgaon
12.2012 - 12.2013
- Handled end to end distribution and Nokia-Siemens Logistics Network.
- Streamlined the logistics process and implemented cost optimization for the whole distribution process.
- Maintained a 24 hour TAT with 100% accuracy in preparing sales order and deliveries as per the plant/hub.
- Created export and import invoices for customs clearance, tracked the shipment and procured Proof of Deliveries (POD) as well as created final customer invoice using multiple screens on SAP platform.
- Trained the newly hired team members to work on SAP platform.
- Creation of several documents including the sales order, purchase order, invoicing, goods received, goods issued, shipping documents and billing documents.
- Resolved vendor/contractor grievances and cleared claims against suppliers.
- Analyzed data to monitor performance and plan improvements as well as demand.
- Creation of sales order, PO and shipping documents for customs clearance and F2 final customer invoicing.
Client Relationship Manager
Break Loose
Panchkula
10.2010 - 11.2012
- Acquired clients from schools and colleges through organized campus activities, enhancing outreach efforts.
- Generated business through strategic camp tie-ups with schools and colleges, expanding client base.
- Managing advertising and marketing functions along with the team.
- Managed team functions, including manpower planning, recruitment, selection, induction, and training to enhance overall team effectiveness.
- Conducting open camps for the existing customers.
- Communicated camp status to clients via calls and emails, ensuring consistent client engagement.
- Collecting feedback and sharing with the team for further improvement of the business.
- Coordinated media outreach to enhance brand visibility.
- Negotiated vendor prices and managed quotations.
Education
Master’s - journalism & mass communication
Chitkara University
Chandigarh01.2012
Post Graduate Diploma - Mass Communication
D.A.V College
Chandigarh01.2010
Bachelor of Commerce (Prof) -
D.A.V College
Jalandhar01.2009
12th -
Ryan International School
Jaipur01.2006
10th -
Ryan International School
Jaipur01.2004
Skills
- Sales Strategy
- Customer Relationship Management
- Account Development
- Customer Retention
- Market Development
- Market Analysis
- Growth strategies
- Business solutions development
- Market expansion
- Strategic Planning
- Change Management
- Partnership Development
- Team leadership
- Performance Optimization
- Coaching Techniques
- Customer Service
Personal Information
- Date of Birth: 12/16/89
- Marital Status: Married
Hobbies and Interests
- Road Expeditions
Achievements And Awards
- Hall of Fame Award, ASCEND TELECOM
- Hall of Fame Award for Highest Ever Telecom Sites (Raj) in a FY 22-23, ASCEND TELECOM
- Best TSM for 7Mn Data Business, AIRTEL
- Best TSM for Highest GAD’s, AIRTEL
- Best ECL Award for Highest Jio Phone Sale, RJIO
- Best ECL Award for Highest Recharges in Monetization, RJIO
- Best Team Award Q2 2013, CAPGEMINI
- 2nd prize in THE MASTER PLAN contest, Guru Nanak Dev University, Jalandhar, Date Unknown
- C Certificate Holder in AIR FORCE, N.C.C with A grade, NCC, Date Unknown
- College Colour Award, NCC Air Wing, D.A.V College, Jalandhar, NCC, Date Unknown
- Best cadet Award at National Integration Camp, N.C.C, Rohtak, NCC, Date Unknown
- Best cadet Award at Annual Camp, N.C.C, Adampur, NCC, Date Unknown
- Gold Medal in .22 Rifle Shooting, Date Unknown, Date Unknown
Key Deliverables
- Streamlined interfaces in sales management and reduction in manpower attrition.
- Analyzed processes to determine the most efficient way of customer acquisition & retention.
- Developed and implemented a robust cycle of Business generation.
- Ensured efficient work on the areas of concern and constant interaction with the clients.
- Maintained high-quality customer experience in accordance with SLAs by setting out quality standards for various operational areas.
Timeline
Cluster Head- Rajasthan
Ishan Technologies
08.2025 - Current
Enterprise Buisness Manager
Tata Tele Business Services Limited
08.2024 - 07.2025
Cluster Manager
Tata Business Hub Limited
10.2021 - 05.2022
Circle Account Manager
Ascend Telecom Infrastructure Pvt Ltd
06.2021 - 07.2024
Territory Sales Manager
Bharti Airtel
06.2019 - 03.2021
Enterprise Connectivity Lead
Reliance Jio
09.2016 - 05.2019
Customer Service Coordinator
AGILENT TECHNOLOGIES
01.2014 - 04.2015
Process Associate
CAPGEMINI INDIA
12.2012 - 12.2013
Client Relationship Manager
Break Loose
10.2010 - 11.2012
Master’s - journalism & mass communication
Chitkara University
Post Graduate Diploma - Mass Communication
D.A.V College
Bachelor of Commerce (Prof) -
D.A.V College
12th -
Ryan International School
10th -
Ryan International School