Devendra Upadhayay
Jhansi
Summary
Experienced IT support specialist with 5+ years in providing high-quality service across multiple communication channels. Strong skills in service desk management and incident resolution, complemented by familiarity with database management systems. Consistently recognized for achieving high client satisfaction through effective problem-solving and timely support. Committed to enhancing service delivery and building strong client relationships in dynamic IT settings.
Overview
6
6
years of professional experience
Work History
Executive IT
Interglobe Aviation limited
Gurgaon
07.2021 - 02.2026
- Served as primary contact for IT issue resolution, minimizing downtime through remote and on-site support.
- Desktop Setup & Maintenance- Installed, configured, and troubleshot desktops, laptops, and software/hardware for optimal performance.
- Managed device lifecycle activities, ensuring updates and maintenance to enhance operational efficiency.
- Configured Intune settings to align with security baselines and access requirements.
- Collaborated with customers to tailor Intune policies to meet specific standards.
- Facilitated Windows onboarding via Microsoft Intune to improve user readiness.
- Resolved support tickets promptly by implementing effective prioritization strategies to enhance service delivery.
IT Engineer
Parishram
Gurgaon
02.2021 - 07.2021
- Monitored IT systems at airport to ensure timely flight departures.
- Coordinated with network and application teams to resolve issues promptly.
- Followed incident management process, ensuring timely closure of all tickets as per SLA.
- Managed user interactions during delays, providing updates to enhance satisfaction.
- Installed and upgraded operating systems and hardware components for desktops.
- Executed software installations including MS Office and Acrobat Reader.
- Oversaw lifecycle management of IT resources.
- Installed security software to safeguard private information.
IT Engineer
Quess Corp IT Services Pvt. Ltd.
Gurgaon
12.2019 - 02.2021
- Ensured fulfillment of all IT requirements for airport ACDEUD network devices on short notice.
- Coordinated with network and airport IT teams to resolve discrepancies in IT assets.
- Tracked cargo and comail shipments without delays between location and logistics.
- Maintained updated inventory through daily transaction records.
- Troubleshot handheld devices including BRS, PRS, and L&T Bluetooth units.
- Provided remote support for IT equipment issues.
- Planned logistics for on-site events to meet operational needs.
- Managed logistics of supplies while monitoring material provision for efficiency.
Education
Bachelor of Technology - Mechanical
Dr. A.P.J. Abdul Kalam Technical University
Lucknow01.2014
PCM - 12th - Science
Kendriya Vidyalaya
Jhansi, UP01.2010
Skills
- Enterprise IT management
- Strategic IT solutions
- IT security protocols
- Advanced networking
- Infrastructure optimisation
- Software deployment
- Microsoft Intune configuration
- Network troubleshooting
- Client engagement
- Customer relationship management
- Operational excellence
- Crisis management
- Leadership excellence
- Service desk coordination
- Microsoft Office proficiency
Awards
- Solar Thermal Hybrid Chimney (B-Tech).
- Mechanical Behavior Of Aluminum Based Metal Matrix Composites Reinforced With Aluminum & Silica (M-Tech).
- 1st Position In Robot War Competition
Timeline
Executive IT
Interglobe Aviation limited
07.2021 - 02.2026
IT Engineer
Parishram
02.2021 - 07.2021
IT Engineer
Quess Corp IT Services Pvt. Ltd.
12.2019 - 02.2021
Bachelor of Technology - Mechanical
Dr. A.P.J. Abdul Kalam Technical University
PCM - 12th - Science
Kendriya Vidyalaya