Devesh Nama
Jaipur
Summary
Experienced operations specialist with a forward-thinking approach and a proven track record of 6 years in training and team management within the customer services sector. Skilled in cultivating strong relationships to drive project success, resolve complex issues, and implement innovative improvement strategies. Proficient in utilizing PowerPoint and MS Excel to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations & Training
Roadstar Trucking
03.2024 - Current
- Train new hires on the truckmate portal to create freight bills and handle clients' queries
- Coordinating Global Shipment and Client Interaction
- Assigning the shipment and updating the clients on the ETAs
- Monitoring ongoing issues with shipments
- Freight bill creation, requesting BOL from shippers and getting the shipment cleared from the customs.
Sr. Trainer (Soft Skills) & Visual Merchandising
Bubugao Communication PVT LTD
04.2023 - 03.2024
- Analyzed training, employee outcomes, and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Handled NPLs and created different modules to follow during the festive season.
- Proctored exams and reviewed and sent results to testing headquarters.
- Supervised and trained a team of merchandising associates, verifying accuracy and efficiency in work processes.
- Created visual displays to highlight new and featured products.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Managed Timely delivery of the material at Exclusive Stores before the new product launch.
Trainer (Product & Skills)
Bubugao Communication PVT LTD
06.2022 - 03.2023
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Managed the development of 82 VIVO Exclusive stores, including product services and client experience.
- Developed training modules for skill development of promoters using LMS tools.
- Conducted multiple classroom and online trainings for promoters as well as coordinators to improve productivity.
- Developed and executed performance management programs to increase employee engagement and productivity.
Training and Operations
Teleperformance
08.2021 - 06.2022
- Created unique materials, curricula, instructions, documents and written tests to support training programs
- Delivered robust training courses via classroom and e-learning programs
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 67%
- Trained and mentored more than 140 colleagues to fulfill various roles.
- Bring TNA and TNI into practice to enhance working conditions and provide value to the company through training plan developing.
SME - Client Services
Teleperformance
01.2020 - 12.2020
- Created and managed project plans, timelines, and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspect the production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
CUSTOMER CARE EXECUTIVE
Teleperformance
10.2018 - 12.2019
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Took ownership of customer issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Assigned and designated job territories to customer care staff according to performance and history.
- Help management to improve the SOP and raise multiple Gemba.
Education
Master of Arts - English Language And Literature
University of Rajasthan
Jaipur11-2020
High School Diploma -
GR Global Academy
Jaipur, India05-2014
Skills
- Team Handling
- Data Analytics (MS Excel)
- Conflict Management
- Process Flows
- Presentations
- Quality Control
- Learning Management Systems
- Training Method Development
- Program Monitoring and Tracking
Languages
English
Hindi
Timeline
Operations & Training
Roadstar Trucking
03.2024 - Current
Sr. Trainer (Soft Skills) & Visual Merchandising
Bubugao Communication PVT LTD
04.2023 - 03.2024
Trainer (Product & Skills)
Bubugao Communication PVT LTD
06.2022 - 03.2023
Training and Operations
Teleperformance
08.2021 - 06.2022
SME - Client Services
Teleperformance
01.2020 - 12.2020
CUSTOMER CARE EXECUTIVE
Teleperformance
10.2018 - 12.2019
Master of Arts - English Language And Literature
University of Rajasthan
High School Diploma -
GR Global Academy
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