Devesh Rajoria

• Assisted in developing operational strategies to enhance service delivery.
• Coordinated team schedules and managed daily workflow to meet project deadlines.
• Played a pivotal role during client site visits by clearly explaining day-to-day operations, and acting as a key liaison between the client and the organization.
• Facilitated training sessions for new staff on company policies and procedures.
• Supported management in implementing best practices for operational efficiency.
• Resolved employee issues by providing guidance and support during conflicts.
• Supervised daily operations including scheduling shifts, assigning duties.
• Monitored employee attendance records, timekeeping, and payroll information.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Recruited and trained new employees to meet job requirements.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• We investigate and assess the Home Loan applications received by the client.
• We try and assess the financial condition and loan serviceability of the applicant.
• We assess the credit capabilities of the applicant.
• Tools: EPIC, XDOC, Drive, Tableau

• We investigate and assess the Home Loan applications received by the bank.
• We try and assess the financial condition and loan serviceability of the applicant.
• We assess the credit capabilities of the applicant.
• Tools: Oracle Banking Platform and Oracle Business Platform management tool.

• Worked as an Advanced Resolution Expert for 4 months and as a Backup team lead for last 12 Months with the organization.
• We used to investigate and diagnose Incidents to restore a failed IT Service as quickly as possible (Windows & Airwatch).
• Procurement of RSA soft tokens.
• We used to try and resolve Incidents within the specified Service Level Agreements & ITIL Framework.
• Escalate unresolved incidents to external support.

• Managing and Troubleshooting Desktops & Laptops through LogMeIn Rescue.

• Providing Remote Resolution to end user.

• Responsible for tracking and monitoring of Incident tickets and keep the Team queue clean

• Experience in creating, updating and improvising knowledge documents based on own findings and input from team

members.

• Worked as a Team leader with Micromax & Huawei projects.
• Handled Teams providing Support for Android related issues.
• Monitoring of third party application.
• Troubleshooting of android related issues on remote.
• Used the ticketing tool CRM & Freshdesk.
• Providing support on call, chat & remote.

• Managing and Troubleshooting Desktops & Laptops through LogMeIn Rescue.
• Providing Remote Resolution to end user.
• Responsible for tracking and monitoring of Incident tickets and keep the Team queue clean.
• Experience in creating, updating and improvising knowledge documents based on own findings and input from team members.
• (Teleperformance)