Devesh Saraswat

Driving Order Management Platform for Online Marketplace (moglix.com) enabling Supply chain, Finance, Ops & Support for seamless Post Purchase Customer Experience.

Key Initiatives :

• Lead Initiative to Reduce Customer Returns & RTO by ~5-7,
• Building Financial Automation of Supplier Payments & Customer Refunds enabling TAT Drop By 82%.
• Product Interventions to reach and maintain Delivery ETA Adherence at 72%
• Reaching & Maintaining Same Day Dispatch for 77% with Same Day Delivery of 18% Shipments.
• Building products to optimize Procurement Services by Moglix Enterprise Business across India and UAE.

Built Product to enable financial automation & Cost Standardisation across Delhivery Fulfilment Service, resulting in improved operational efficiency and cost savings.

Key Achievements:

• Reduced invoice generation TAT by 90%, enabling quicker payment and improved cash flow for the business.
• Automated invoice generation worth 20+ Cr/month, increasing accuracy and reducing manual errors.
• Improved customer onboarding process, reducing onboarding time by 10~12% and increasing customer satisfaction.

• Leading and, Defning Product Strategies, PRD's & workflows, Planning MVP, Product roadmap, sprint planning and feature releases
• Created and Implemented Auction platform & Goods Settlement Engine which has seen unprecedented growth conducting 30000+ Auctions, Rs
• 7500 Cr+ GMV, 1850000+ MT commodities transacted
• Responsible for standardized user experience across all platforms Web/Android/IOS/PWA.

• Responsible for building product from scratch to a market ready Multi Courier Aggregator platform conducting transaction of 10K+ daily shipments.
• Defining scope for 3rd party API integration with multiple logistics and e-commerce partners.
• Prioritized roadmap in order to achieve product goals and metrics.

• Requirement Analysis, Defining workflows for Vendor management, Procurement/Inbound management,
• Order management, Inventory & Warehouse management
• Collaborating with technical team & senior managers and ensuring that the complete implementation of the product (uniware) at client’s end is done within SLA.

• Requirement Analysis, Application Testing, building specifications based on user requirements & facilitating issue resolution.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.